Skills
Skills
• Leadership and Team Management: Over 17 years of experience supervising teams, fostering collaboration, and training staff to achieve organizational excellence.
• Customer Service Expertise: Proven ability to deliver exceptional service, resolve conflicts, and build lasting client relationships in high-pressure environments.
• Operational Management: Skilled in overseeing daily operations, managing budgets, and implementing efficient processes to improve productivity.
• Executive Support: Expertise in scheduling, calendar management, and coordinating complex projects and events for leadership.
• Communication: Strong written and verbal communication skills, including professional correspondence, reporting, and interpersonal engagement.
• Problem-Solving: Resourceful and proactive in identifying challenges, creating solutions, and adapting to dynamic workplace environments.
• Technical Proficiency: Experienced in Microsoft Office Suite, Google Workspace, property management systems (PMS), and CRM platforms.
• Time Management: Adept at prioritizing tasks and meeting tight deadlines without compromising quality or attention to detail.
• Training and Development: Skilled in onboarding, mentoring, and empowering teams to enhance performance and morale.
• Confidentiality: Maintains discretion and professionalism while handling sensitive information and confidential projects.
About
With over 17 years of experience in the hospitality industry, I have built a strong foundation in leadership, customer service, and operational excellence. I have held positions such as Front Office Manager at Union Bluff Hotel and AC Hotels Portsmouth Downtown Waterfront, where I successfully oversaw daily operations, managed teams, and ensured high-quality guest experiences. My expertise includes staff management, problem-solving, and implementing streamlined processes to improve efficiency. Currently pursuing an MBA in Management, I am committed to advancing my career by leveraging my skills in organization, communication, and strategic planning to support leadership in achieving their goals.
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