Skills
Administrative experience, crisis management, case management, staff training and professional development
About
Lewiston, Maine 04240
(207) 212-0986
mrs.katie.fisher@gmail.com
Katie Fisher
SKILLS
Highly skilled mental health professional with expertise in crisis management, case management, and team development. Experienced in developing training programs, managing complex cases, and leading teams to improve client outcomes and staff performance. Strong communication, problem-solving, and leadership skills that contribute to organizational success
EXPERIENCE
The Opportunity Alliance, Portland — Crisis Call Specialist
March 2023 - November 2024
Coordinated and maintained all pertinent documentation including crisis intervention call logs, contacts with both child and adult protective services and critical incident reports
Provided immediate support, guidance, and resources to individuals experiencing a mental health crisis through a high call volume crisis hotline utilizing call available resources including phone,text, email and online chat.
Developed and implemented crisis safety plans that incorporated direct input from clients, family,providers and police maintaining transparency and commitment to providing mental health care.
Tri-County Mental Health Services, Lewiston — Residential Housing Coordinator/ Crisis Intervention Counselor
October 2016 - February 2023
Knowledge of crisis intervention services to children and adults, including the ability to assess, intervene, determine appropriate disposition and actively pursue follow-up services.
Skilled in performing diverse administrative tasks to support organizational operations including maintaining client records.
Designed and executed staff training programs to improve team effectiveness, service quality and recertifications.
Coastal Med Tech, Auburn — Respiratory Assistant/ Customer Service
December 2014 - July 2016
Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/ client questions and concerns are processed in a timely manner.
Coordinates all patient information, processes paperwork, including preparation of files for the Billing Department.
Processes patient paperwork, inputs new patient set-ups, and assembles charts. Completes CMNs. Verifies Medicare, Medicaid, and private insurance coverage information.Provides service for all retail/walk-in equipment requests.
EDUCATION
Capella University— Bachelors in Business Administration
Kaplan University, Location — Associates in Business Administration
Certifications
MHRT-CSP
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