Skills
Active Directory Users and Computers
Account Administration
Account creation of user access in multiple application systems
Browsers: Edge, Chrome, Firefox
Confluence
Creation of procedural documentation
Customer Service
Help Desk triage skills
Jira Service Desk
M365
Maintain Knowledge Base documentation
Maintain Assets in a CMDB-Configuration Management Database
Microsoft Excel, Microsoft OneNote, Microsoft Outlook, Microsoft Teams, Microsoft Word
Okta
RDP-Remote Desktop Protocol
ServiceNow
Working in trouble ticketing systems: Jira Service Management (JSM) and ServiceNow
Zoom meetings
About
After 17+ years working at Fidium/Consolidated Communications (formerly FairPoint Communications) in Bangor, ME the company decided to eliminate a large portion of the Information Technology teams nationwide. The company made the decision to shift gears and instead of having full-time employees they chose to offshore the work to contract employees. My last day with Fidium was 12/31/2025. On 1/2/2026 I began employment with the contract company Amdocs continuing exactly the same work I was doing with Fidium. The Amdocs position is ending on 8/31/2026.
I am open to different kinds of full-time opportunities working remote, hybrid or in-office and willing to discuss various positions. My extensive background in Information Technology and customer service could prove useful in various IT and Administrative/Office positions.
My strengths include the ability to use critical thinking, common sense, and problem-solving and being able to multi-task and shift priorities quickly when needed. In addition, I have been doing customer service for over 30 years and have some very diversified and transferrable skills that might benefit your company and customers.
Profile Photo
