Skills
- Customer Service: Handling high-volume calls, billing inquiries, product troubleshooting, returns and refund management, escalations, reships and refunds with a 100% accuracy rate
- Technical Proficiency: Experienced with Microsoft Office (Word, Excel), email platforms (Zimbra), order systems (UltraCart, Konnektive)
- Data Entry: Proficient in accurate and efficient data entry across multiple platforms, including UltraCart, Konnektive, and Zimbra, with experience handling sensitive customer information, order management, and detailed record-keeping.
- Problem-Solving & Accountability: Trusted by management to handle refund processes typically reserved for higher-level staff due to precision and reliability
- Communication & Training: Effectively train and mentor new hires, ensuring they excel in campaign-specific tasks and procedures
- Technical Support: Assisting with online navigation, troubleshooting watches, phones, and tech products
- Campaign Management: Experience with 20+ campaigns across sectors, including healthcare, retail, and non-profits
- Multilingual Learning: Spanish (Intermediate), Japanese (Beginner), German (Beginner) via 1+ year of consistent study on Duolingo
About
I strive for greatness in all I do, I am a perfectionist at heart and always willing to learn.
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