Susan Kennedy

Skills

SUSAN KENNEDY, CIAM, CIMP

BANKING | BUSINESS OPERATIONS | PROJECT & RISK MANAGEMENT
(207) 459-8571 | susankennedy1973@gmail.com | Freeport, Maine
Seeking part-time remote evening opportunities, Monday-Friday
PROFESSIONAL SUMMARY
Versatile banking and business professional with 14+ years of progressive TD Bank experience spanning banking operations, project and portfolio support, risk management, information security governance, identity and access management, change management, executive support, customer service, and team leadership. Known for managing competing priorities, coordinating cross-functional initiatives, improving processes, supporting senior leaders, and handling sensitive information with accuracy and discretion. Open to a broad range of part-time remote evening roles where strong banking knowledge, project coordination, business operations, administrative, risk, relationship management, and problem-solving skills can add value.
CORE SKILLS
Banking Operations • Project Coordination & Project Management • PMO Support • Risk & Compliance • Business Continuity • Change Management • Process Improvement • Relationship Management • Executive & Leadership Support • Meeting & Event Coordination • Training & Communications • Customer/Client Support • Document Management • Financial & Operational Reporting • Microsoft Office & Excel • Accounts Payable • Quality Assurance & Gate Reviews • Identity & Access Management • Cybersecurity Governance
PROFESSIONAL EXPERIENCE
TD Bank — Senior Information Security Analyst, CICS Cyber Risk Rationalization | Feb 2024–Present
• Oversee cybersecurity examinations for Cloud Infrastructure and Crypto Security governance teams, coordinating evidence collection and interactions with regulators, auditors, and risk partners.
• Manage the risk register, document security risks, track remediation commitments, and support timely resolution in alignment with governance, risk, and compliance requirements.
• Provide strategic guidance on governance maturity, risk management, compliance practices, metrics, and decision-support reporting.
• Serve as a liaison across teams to coordinate governing processes, standards, operational requests, control validations, and executive-level responses.
TD Bank — Senior Information Security Analyst, Cryptography Security Governance | Sep 2021–Feb 2024
• Served as a trusted advisor and liaison between cryptography teams and stakeholders on governance, compliance, operational, and business matters.
• Led team activities during a manager absence, maintaining operational commitments and coordinating priorities.
• Supported financial reporting metrics for the Crypto Finance Team to improve budgeting, spending visibility, and financial management.
• Led quarterly All-Hands meetings connecting the broader cryptography organization with executives to promote alignment, transparency, and strategic discussion.
TD Bank — Senior Information Security Analyst, Global Identity & Access Management | Nov 2017–Sep 2021
• Managed executive meetings and delivered status updates supporting senior-leadership decision-making and strategic alignment.
• Served as a primary relationship manager for U.S. and Canadian Retail teams, supporting role-based access management across a large employee population.
• Designed and managed change-management processes and supported enterprise Separation of Duties governance for high-risk banking processes.
• Developed governance frameworks, operating processes, training sessions, and role-management guidance; supported communications and executive governance activities.
• Managed the GIAM Business Continuity Plan and helped define operational roles and responsibilities for the Role Management Interface.
TD Bank — Project Analyst II, U.S. PMO, Strategic Portfolio Delivery | Aug 2015–Nov 2017
• Served as Designated Risk Officer, managing the Business Continuity Plan, DIAMOND attestation, and Affiliate Transaction reporting.
• Acted as Chief of Staff to the Head of Strategic Portfolio Delivery and leadership team, coordinating priorities, meetings, strategy sessions, and communications.
• Performed project QA and gate reviews, provided guidance to project teams, and managed multiple Shared Services initiatives.
• Created and managed All-Hands meetings, leadership meetings, a document-management strategy, employee-engagement programs, awards, hiring/training support, and volunteer initiatives.
TD Bank — Loss Mitigation Specialist III, Officer | Mar 2014–Aug 2015
• Reviewed loans within service-level requirements for loss-mitigation assistance while following regulatory and procedural guidelines.
• Served as the single point of contact for borrowers and liaison among bank departments, attorneys, and customers throughout the loss-mitigation process.
• Handled confidential information, supported departmental projects, and contributed ideas for process improvement.
TD Bank — Support Specialist III, Team Lead | Oct 2013–Mar 2014
• Led the Invoice Management Team, delegated workload, coordinated with law firms and vendors, and processed accounts payable for Loss Prevention.
• Built and maintained Excel spreadsheets and reports, supported process-improvement efforts, and managed high-volume internal and external communications.
• Supported departmental projects, electronic file management, fee posting, invoice processing, and administrative operations.
TD Bank — Administrative Assistant II | Aug 2012–Oct 2013
• Supported Loss Prevention operations through accounts payable, spreadsheet management, correspondence, electronic and paper records, and administrative coordination.
• Set up matters in Tymetrix, processed fees using multiple systems, and maintained organized records to support efficient vendor and legal-invoice processing.
CERTIFICATIONS & PROFESSIONAL DEVELOPMENT
Certified Identity and Access Manager (CIAM) • Certified Identity Management Professional (CIMP) • Lean Six Sigma Yellow Belt • Managing Today's Projects
SELECTED ACCOMPLISHMENTS
• Successfully led and supported multiple projects and enterprise initiatives across banking, PMO, risk, identity management, and information security functions.
• Recognized with multiple TD Bank awards for customer service, attention to detail, teamwork, and performance, including ACE, SSOAR, One More Fan, and Quarterly WOW! Star awards.
• Frequently selected for liaison, leadership, training, executive-meeting, process-improvement, and cross-functional coordination responsibilities.
COMMUNITY INVOLVEMENT
Make-A-Wish Foundation — Fundraising • Children’s Tumor Foundation — Fundraising and parent mentoring • Noyes Brain Tumor Foundation — Board Member • Camp Sunshine — Fundraising • St. Jude Children’s Research Hospital — Fundraising and event organization

About

I have a full-time career in Cybersecurity, and am looking for a part-time remote position to supplement my income.