About Us:

Bar Harbor Cottages & Suites is a charming and welcoming destination on Mount Desert Island, ME dedicated to providing exceptional hospitality and a memorable guest experience. We take pride in our attention to detail, customer service, and the seamless operation of our property. This is a season position from May-October

Job Overview:

We are seeking a dedicated and dynamic Property Operations & Guest Relations professional to oversee the daily operations of our inn while ensuring outstanding guest experiences. This role combines property management, some laundry and housekeeping functions, maintenance coordination, and exceptional customer service to create a welcoming and efficient environment for both guests and staff.

Key Responsibilities:Operations Management:

Oversee and perform the daily operations of the inn including housekeeping, conversing with guests, maintenance, staff schedules, and minimal front desk type coordination.
Ensure all facilities and amenities are well-maintained, clean, and fully operational.
Conduct routine inspections of rooms after housekeeping completes a clean
Manage our laundry-service vendor that does all our sheets and pillowcases (not towels), housekeepers and their schedules, preferrably mowing and edging the lawns once a week
Monitor and control inventory, ordering supplies as needed while managing

Guest Relations:

Serve as the primary point of contact for guests, ensuring a warm, professional, and personalized experience.
Handle guest inquiries, concerns, and special requests to maintain high satisfaction and positive reviews.
Guests Self Check In but you're available as needed.
Develop and implement initiatives to enhance the guest experience, including personalized services, local partnerships, and special events.
Address and resolve guest complaints in a professional and timely manner.

Team Leadership:

Supervise and support housekeeping, front desk, and maintenance staff.
Train and mentor employees to ensure excellent service and operational efficiency.
Foster a positive and motivated work environment, encouraging teamwork and professional development.

Qualifications & Skills:

Previous management, or property operations preferred.
Strong leadership and organizational skills.
Excellent customer service and problem-solving abilities.
Ability to multitask and work efficiently under pressure.
Proficiency in reservation and property management software is a plus.
Knowledge of basic maintenance and facility operations.
Strong communication
Flexibility to work evenings, weekends, and holidays as needed.

Compensation & Benefits:

22-25/hr
On-site housing (sharing if applicable).
Health and wellness benefits.
Employee discounts and perks.
Opportunities for professional growth and development.

If you have a passion for hospitality and operations, and you thrive in a hands-on management role, we’d love to hear from you!

How to Apply:

Please submit your resume and/or a brief cover letter detailing your experience and why you’re a great fit for this role to Joe at info@barharborcottages.com

Job Types: Full-time, Part-time

Pay: $23.00 - $25.00 per hour

Expected hours: 25 – 40 per week

Schedule:

Day shift
Every weekend
Morning shift
No weekends
Weekends as needed
Weekends only

Work Location: In person

Bar Harbor Cottages

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Property Operation & Guest Relations Innkeeper