About DMC Luxury Transportation

DMC Luxury Transportation is a premier provider of high-end transportation services, specializing in luxury chauffeur experiences, airport transfers, corporate travel, and special event transportation. We pride ourselves on delivering exceptional service, reliability, and professionalism to every client.

We are seeking a Customer Service Representative who is passionate about delivering outstanding client experiences and supporting our operations team.

Job Summary

The Customer Service Representative is responsible for assisting clients with reservations, answering inquiries, coordinating transportation requests, and ensuring every customer interaction reflects the premium service standards of DMC Luxury Transportation. This role requires strong communication skills, attention to detail, and the ability to manage multiple requests efficiently.

Key Responsibilities

Respond to customer inquiries via phone, email, and online messaging
Assist customers with booking, modifying, and confirming reservations
Provide accurate information regarding services, pricing, availability, and policies
Coordinate with dispatch and drivers to ensure smooth service execution
Resolve customer concerns and escalate issues when necessary
Maintain accurate records of customer interactions and reservations
Monitor upcoming reservations to ensure all trip details are correct
Deliver a high-end customer experience consistent with a luxury brand
Assist with corporate accounts and repeat client relationships
Follow company procedures and service standards

Qualifications

Previous experience in customer service, hospitality, transportation, or concierge services preferred
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to remain calm and professional in fast-paced situations
Basic computer proficiency and ability to learn reservation software
High attention to detail and problem-solving ability
Availability for evenings, weekends, or holidays if required

Preferred Skills

Experience with transportation booking or dispatch systems
Background in luxury hospitality, travel, or concierge services
Strong customer conflict resolution skills
Familiarity with airport transportation logistic

Compensation & Benefits

Competitive hourly pay
Paid time off

Why Join DMC Luxury Transportation?

Growing luxury transportation company
Professional and supportive team environment
Opportunity to work with corporate clients and VIP travelers

Pay: $21.00 - $25.00 per hour

Benefits:

Paid time off

Work Location: Hybrid remote in Norway, ME

DMC Luxury Transportation

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