Maine’s First Ship seeking Visitor Services Associate (Seasonal, Part-Time)

Schedule: 18 hours/week (Thursday, Friday, Saturday 9:30am-3:30pm)
Season: June – September
Compensation: $18/hour

Position Overview The Visitor Services Associate serves as the welcoming face of the organization, providing exceptional customer service and creating a positive, engaging experience for all visitors. This role supports daily operations at the visitor center, assists with admissions and retail sales.

This is a part-time, seasonal position ideal for someone who enjoys working with the public, has an interest in history or education, and thrives in a dynamic, small-team environment.

To apply, please send résumé, letter of interest, and 3 references to info@mfship.org

Key Responsibilities

Visitor Engagement & Customer Service

Greet visitors warmly and serve as the first point of contact

Provide orientation to the site, exhibits, and daily programming

Answer questions about the organization, local area, and historical topics

Admissions & Retail Operations

Process admissions, memberships, and program registrations

Operate point-of-sale (POS) system for gift shop purchases

Maintain accurate cash handling and daily sales reconciliation

Assist with merchandising, restocking, and maintaining an attractive retail space

Site Operations

Open and close the visitor center as scheduled

Ensure spaces are clean, organized, and visitor-ready

Monitor exhibits and report any maintenance or safety concerns

Support setup and breakdown of programs and events

Program Support

Help manage visitor flow during busy periods or special events

Provide logistical support for staff and volunteers

Qualifications

Strong interpersonal and communication skills

Friendly, reliable, and professional demeanor

Ability to work independently and as part of a small team

Comfort handling money and basic technology (POS systems, tablets, etc.)

Previous customer service, retail, or hospitality experience preferred

Interest in history, museums, or education a plus

Physical Requirements

Ability to stand for extended periods

Ability to lift up to 25 lbs occasionally

Comfortable working both indoors and outdoors in varying weather conditions

Schedule & Commitment

Thursdays, Fridays, and Saturdays (approximately 6 hours per day)

Availability required for the full season (June through September), including occasional holidays or special events

What We Offer

A collaborative and mission-driven work environment

Opportunities to learn about local history and public engagement

Hands-on experience in museum and nonprofit operations

Maine's First Ship

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Visitor Services Associate