Description

The Customer Service Representative (CSR) is responsible for delivering Modern Aviation's excellent service by providing exceptional, professional, and personalized support to private and corporate aviation customers. This role serves as the first point of contact for customers and flight crews, manages service requests, and ensures a positive, seamless experience within the FBO, even in fast paced or high pressure situations.

Customer Service Operations & Service Delivery

Deliver proactive, personalized service to private and corporate aviation clientele
Meet, greet, and assist passengers and flight crews with professionalism and care
Arrange services including hotel accommodations, catering, and ground transportation
Coordinate aircraft services such as fuel, hangar storage, and other operational requests
Educate customers on available services, promotions, and programs
Answer customer questions, resolve concerns, and provide service recovery as needed

Flight Coordination & Administrative Support

Input trip details into scheduling software and update customer information as required
Track flights using online databases to ensure timely service delivery
Process customer invoices accurately and promptly
Verify and coordinate service orders to support on time departures
Maintain strong working relationships with local service providers such as hotels, rental car agencies, and restaurants

Communication & Teamwork

Communicate effectively via air to ground and ground to ground radio, phone, and email
Use sound judgment to make timely decisions consistent with company policies and procedures
Coordinate closely with Line Service, Operations, and leadership teams
Maintain positive, collaborative working relationships with teammates
Perform additional duties as assigned to support operational needs

Customer Experience & Facility Support

Maintain lobby appearance, ensuring a clean, welcoming environment
Keep snacks, beverages, and customer amenities stocked and presentable
Represent the Modern Aviation brand with professionalism, positivity, and pride at all times

Qualifications

Must be at least18 years of age
HS diploma or equivalent
Valid driver's license
Must have open availability as work hours may vary, including evenings, weekends, and holidays
Strong verbal and written communication skills
Intermediate proficiency with Microsoft Office products
Strong multitasking, organizational, and decision making skills
Negotiation and sales skills
Previous customer service experience preferred
Basic knowledge of aircraft types and aircraft servicing practices preferred

Working conditions and physical demands for this role

This position operates primarily in a professional office environment and routinely uses standard office equipment such as computers, phones, and printers. The role also requires performing certain tasks outdoors in all types of weather conditions.

Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Predictive Index Assessment

Please click on the link below to complete a behavioral assessment. This step is required.

https://assessment.predictiveindex.com/bo/804D/CustomerServiceRepresentative_Jul2025_231050

Modern Aviation's Pay Range

$18.00 - $20.00/hr. + benefits.

The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws.

Modern Aviation offers a comprehensive benefits package for eligible employees, including medical, dental, and vision insurance; company-paid life and disability coverage; 401(k) with company match; paid time off and holidays; and additional voluntary benefit options.

Equal Employment Opportunity

Modern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.

Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.

If you require accommodations during the interview process or have questions, please contact careers@modern-aviation.com.

Modern Aviation

New Jobs

Representative, Customer Service (BHB FT)