We are seeking a dedicated and enthusiastic Customer Service Representative to join our well organized team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your ability to communicate effectively and handle inquiries with professionalism will be essential in ensuring customer satisfaction and loyalty.

Duties

Respond to customer inquiries via phone, email, and chat in a timely manner.
Provide accurate information regarding services to assist customers effectively.
Conduct outbound calling to follow up on customer issues or provide updates.
Perform data entry tasks to maintain accurate customer records and documentation.
Analyze customer feedback and issues to identify trends and areas for improvement.
Utilize computer systems efficiently to manage customer interactions and support requests.
Demonstrate excellent phone etiquette while interacting with customers, ensuring a positive experience.
Collaborate with team members to resolve complex customer issues and enhance service delivery.

Experience

Previous experience in a call center or customer support environment is preferred but not mandatory.
Strong communication skills in English, both verbal and written, are essential for this role.
Proficiency in data entry and computer skills is necessary for managing customer information effectively.
Ability to analyze situations quickly and provide appropriate solutions is highly valued.
A friendly demeanor with a commitment to providing outstanding customer service will set you apart as an ideal candidate.

If you are passionate about helping others and thrive in a great working environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative!

Job Types: Full-time, Part-time

Pay: $18.09 - $29.82 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Referral program
Work from home

Shift:

10 hour shift
4 hour shift
8 hour shift
Day shift
Evening shift
Morning shift
Rotating shift
Split shift

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Preferred)

Location:

Maine (Required)

Work Location: Remote

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Customer Service Representative