We are offering a contract to hire employment opportunity for a Customer Service Representative in Portland, Maine. In this role, you will be part of a dynamic team, primarily focusing on customer service-related tasks in a professional setting.

Responsibilities:

• Respond to customer inquiries received through various channels in a timely and professional manner.

• Schedule appointments for customers as per their requests and ensure all details are accurately recorded.

• Collaborate efficiently with a small team to ensure smooth operation and high level of customer service.

• Utilize your problem-solving skills to provide innovative solutions to customer issues.

• Maintain a strong customer service approach at all times, ensuring customer satisfaction and loyalty.

• Leverage your skills in logistics coordination to streamline processes and improve customer experience.

• Keep customer records updated and accurate, and ensure all customer interactions are properly recorded.

• Monitor customer accounts regularly and take necessary actions based on account status.

• Assist in processing customer credit applications, ensuring accuracy and efficiency.

• Handle any other customer service-related tasks as required, maintaining professionalism at all times.• Proven experience in a customer service role

• Exceptional ability to handle and resolve customer service issues

• Strong communication and interpersonal skills

• Proficiency in coordinating and managing logistics

• Ability to work effectively in a fast-paced environment

• Familiarity with customer service software and CRM tools

• Excellent problem-solving skills and attention to detail

• Ability to multitask and manage time effectively

• Strong written and verbal communication skills

• High school diploma or equivalent; higher education degree preferred.

Robert Half

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Customer Service Representative