Job Description

Position Overview:
The Dingley Press is seeking an outgoing and highly detailed individual to join our team as a Customer Service Account Manager. This key role serves as the primary contact for a group of customers and is also responsible for preparing manufacturing instructions and directing each job to completion. To be successful in this role you must be a self-starter, able to work independently and be an excellent communicator. (This position is NOT a remote position)

Essential Job Functions:

Manage individual customer accounts and service the customer’s needs.
Work with sales to coordinate all details of a catalog event.
Contact customers regarding upcoming catalog events.
Review contracts, specifications, special requirements, schedules and file formats with the customer as part of the planning process.
Review customers print instructions
Prepare and submit clear and accurate instructions for production.
Work with vendors for outside services.
Update Work-In-Progress, Sales-Projections and Distribution Reports accurately and on-time.
Meet manufacturing scheduling dates.
Coordinate customer visits.
Monitor progress during manufacturing and confer with customers throughout production to keep them informed of status of job.
Relay issues or problems to the customer in a timely and professional manner.
Resolve inquiries and complaints professionally.
Follow-up with the customer for feedback after each catalog event.

Qualification/ Requirements: Must have an Associate’s degree; or 2 years of related Customer Service experience.

Exceptional communication, teamwork and customer service skills.
Must possess a positive and outgoing personality.
Microsoft Excel, Word and Outlook experience.
Excellent mathematical skills.
Ability to coordinate and prioritize multiple tasks.
Effectively present information in a group situation.
Must be thorough and detail oriented.
Available for response 24/7
Willing to meet occasional travel requirements
Perform additional duties as required
Must be able to speak and understand clear English.

Job Type: Full-time

Pay: $58,000.00 - $62,000.00 per year

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Education:

Associate (Preferred)

Work Location: In person

The Dingley Press, Inc.

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Customer Services Account Manager