Customer Service Representative (CSR) I

The Role: A successful Customer Service Representative (CSR) I provides an excellent customer experience from start to finish. CSMs care for our customers by promptly and professionally fielding all forms of customer communication, determining the customer’s needs, and assisting them accordingly. CSRs accurately capture all service and logistical details in order to build and schedule service appointments, keeping our Service Team apprised of all pertinent information. They drive productivity by ensuring routes are efficient and scheduling gaps are always filled in. A successful CSR I is able to utilize our databases, especially our CRM program, Service Titan, in order to support the Service Team and Office in basic projects and process improvements.

Qualifications:

Exemplary customer service skills.
A positive attitude and friendly demeanor.
Highly organized with excellent attention to detail.
Strong written and verbal communication skills.
The ability to thrive in a fast paced work environment.
Strong aptitude for technology.
Willing and able to learn new systems and processes quickly.
Desires to be a part of and contribute to a positive and encouraging culture in the workplace.

Requirements:

Minimum 1 year of customer service experience, required.
Minimum 1 year of scheduling and dispatching experience, strongly preferred.
Proficient in MS Office Suite and G-Suite, required.
Proficiency using a CRM program, strongly preferred.
A growth mindset, excited about learning, required.
A positive, encouraging, and enthusiastic attitude, required.

Education:

High School diploma or GED

Physical Requirements:

Extensive keyboarding
Ability to sit for extended periods of time
Ability to lift up to 50lbs, occasionally
Ability to bend and stoop regularly for routine office tasks

Salary & Pay:

$21.00/HR - $25.81/HR

Benefits:

Health Insurance
Dental Insurance
PTO
Retirement Plan

Job Type & Hours:

Monday through Friday
8AM to 4PM

Why Thirsty Turf?

Thirsty Turf Irrigation, Inc. is Maine's largest and locally owned irrigation company. With a passionate, well-educated team of industry-certified professionals, we continue to provide the highest-quality service to our customers year after year.

Culture is very important to us. Be part of a team that appreciates you, where you can create your own opportunities! We are a fast paced, energetic, family-friendly company committed to helping others personally develop to become the very best version of themselves, in a safe and pleasant environment.

Job Type: Full-time

Pay: $20.00 - $25.81 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off

Shift:

8 hour shift
Day shift

Experience:

Customer Service: 1 year (Required)
Scheduling: 1 year (Preferred)
Dispatching: 1 year (Preferred)

Ability to Commute:

Gorham, ME 04038 (Required)

Ability to Relocate:

Gorham, ME 04038: Relocate before starting work (Required)

Work Location: In person

Thirsty Turf Irrigation, Inc.

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Customer Service Representative Level 1