Job Title: FSO Technician/ onsite IT support
Location: Waterville, ME
Mode : Contract (6+ Months) (Day 1 Onsite)
Core Function
The technology support specialist provides onsite IT support at a customer site (hospital environment)
This position is responsible for a wide variety of hardware, software, application, and as a Service technologies throughout the healthcare system. This function includes
support to incident break/fix, service request fulfillment, deployments, upgrades, hardware lifecycle management, and collaborative work with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource
Able to communicate with the customer in non-technical terms so the users can understand
Qualifications
Associate degree in relevant field with 4+ years technical support experience or 6+ years of technical support experience in lieu of a degree.
Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.
Familiarity with general networking and customer/server concepts.
Ability to lift 40 lbs, work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation
