Agren Appliance is Maine’s largest family-owned appliance and furniture retailer, proudly serving communities since 1969. With six showrooms across the state and a reputation built on trust and service, we continue to grow by putting our customers and employees first. Our company culture is built on integrity, teamwork, and personal growth — and we’re always looking for motivated individuals to join our close-knit team.
As a CSR Associate, you will play a critical role in supporting our service department by assisting customers with service inquires and helping ensure smooth day-to-day operations. We are willing to train candidates who are reliable, organized, and eager to learn. Candidates with call center experience are encouraged to apply.
What We Offer:
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Pay: Starting at $23.00 hr.
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Health, Dental, Short and Long term Disability, Critical Illness and Accident insurance
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Life Insurance
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401K with Company match
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Paid time off and paid Holidays
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Employee Discounts
Schedule: Monday through Friday 8 am to 5 pm (one hour for lunch)
Why you’ll love working here: At Agren, you'll find a supportive, team-oriented environment where you're more than just an employee — you're part of a locally owned company that values community and growth. We’re committed to helping our team members build long-term careers with real opportunities for advancement.
Position: Customer Service Representative
Position Reports to: Customer Service Manager
Job Purpose Summary: To provide an exemplary experience for our customers with service scheduling needs as well as all facets of the service department. All customer Service Representatives must be career-minded professionals that demonstrate and execute duties at a high level of accuracy and excellence.
Key Responsibilities and Accountabilities:
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Schedule customers for service needs. Including rescheduling, keeping a quota of invoices produced daily vs how many customers have been scheduled.
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Use mapping technology for all calls. (Microsoft office/Google Maps/Package AI)
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Communicate all pricing, collect payments, review warranty information.
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Assist customer service manager, supervisors, installation, and delivery teams as well as sales teams with customers with specific service requests.
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Maintain several platforms consistently throughout the day.
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Maintain organization and be detail oriented while setting a high-level work pace.
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Maintains a calm and collected demeanor while interacting and researching resolutions to difficult situations with each of your customers.
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Sustains a high call volume with a daily percentage rate of 70% or higher all for calls answered.
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Works as a team and is respectful of others. Assists co-workers as able and is professional and respectful of others time.
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Maintains an excellent attendance record.
Physical Requirements:
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Must be able to remain in a stationary position 50%
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Occasionally move about office at times.
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Constantly operates a computer and other office productivity machinery. At times may move office supplies and equipment weighing 10-15 lbs.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
