At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.
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Joignez-vous à notre équipe!
L.L.Bean is looking for bilingual (French Canadian/English) Customer Service Home Agents to take incoming calls from our customers while working from home.
In this year-round position, you'll be the friendly voice welcoming both English and French speaking customers to L.L.Bean, placing their orders and answering their questions, all from the comfort of your Maine home office.
Our phone lines are open from 8am-8pm, 7 days a week. Within that time frame, we are looking for candidates that can provide at least 30 hours per week of availability, and especially those that can work until 8pm.
All applicants must reside in the state of Maine.
All applicants must be fluent in both French Canadian and English.
Starting pay is $21.36/hr., plus employees will earn an extra $1/hr. for hours worked after 6PM.
Additional Keywords: Quebecois, Remote
We are looking for fluent bilingual French & English speakers who have:
A tech-savvy spirit, with their own computer, internet, and webcam, all of which meet our requirements (details below)
Here's what makes this work-from-home opportunity in Maine stand out:
Flexible scheduling - Our phone lines are open from 8:00 AM to 8:00 PM, 7 days a week. Within that time frame, we are looking for candidates who can provide at least 30 hours per week of availability, and who can be scheduled primarily during the latter half of the day (until at least 8:00 PM).
Be part of the L.L.Bean family - Enjoy a generous employee discount, participate in a 401k plan, borrow gear for outdoor adventures,shop in our “employees only” store,and more!
Ready to join the adventure? Please review more specific expectations below:
Home Office Requirements: To participate in the L.L.BeanHome Agency program, your home office must meet all the following standards. There are no exceptions.
No background noise (pets, TVs, clock chimes, household members, etc.)
Interviews, onboarding, and training are conducted over a Microsoft Teams video call(similar to Zoom). Part of the interview is a computer skills assessment that will be observed by the interviewer.Qualified candidates will be asked to schedule their own interview and will receive a TEAMS link in advance of the interview.
If you are hired, the L.L.Bean-provided equipment will be mailed to you. Once you are set up, virtual, web-based training classes are scheduled separately. Again, a working web camera is required.
The application for this position requires screenshots or pictures of your computer’s operating system, RAM, and results of an internet speed test from your proposed home office location. Please be aware of this when you start your application.
At L.L.Bean we understand that it is everyone’s responsibility to create and foster an inclusive environment where everyone can be themselves at work and make it easy for others to do the same.
Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.
If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.
If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.
