Becoming part of the Sweetser family means you can make a difference in the lives of Maine children, adults, and families every day. As a nationally recognized and accredited leader, we offer competitive salaries, a wide range of benefits and the opportunity to join a passionate team of more than 700 employees.
Under the direction of the Executive Director, responsible for providing access to housing opportunities that are available to persons afflicted with the challenges of mental illness and co-occurring disorders.
ESSENTIAL FUNCTIONS:
• Interviews applicants both by appointment and on a walk-in basis. Completes applications with eligible tenants; screens applications for subsidy assistance and program eligibility and collects all relevant and required documents from applicant. Accepts approved applicants from CAA and corresponds with households to provide program information.
• Notifies eligible applicants of available housing vouchers, updates eligibility documentation as necessary, and issues vouchers with supporting documentation.
• Performs Housing Quality Standard (HQS) inspections on units for active tenants, including initial move-ins, special requests, annuals, and move-outs, throughout the tri-county areas of Androscoggin, Franklin, & Oxford including scheduling and coordination of these inspections with tenants and landlords. Prepares and sends all 90/60- and 30-day notices, as well as any applicable non-compliance termination notices.
• Provides verbal and written feedback to all landlords regarding unit inspections, including deficiencies and monitoring required repairs.
• Acts as a liaison and mediator between tenants and landlords when necessary to resolve conflicts regarding tenancy and/or maintenance issues to promote housing stability, independence and wellness.
• Completes and maintains completed program charts, records and reports for all voucher recipients to ensure compliance with all state and federal regulations and requirements in a confidential manner.
• Distribute quality assurance, compliance and any other required paperwork to (CAA), Central Administrative Agency, on a monthly basis, as needed.
• Coordinate, schedule and complete initial move-in paperwork, including rental certifications, leases, guidelines & responsibilities, appropriate releases, and other agreements as needed with tenant and landlords.
• Coordinate, schedule and completes interim and annual recertifications for tenants including gathering all required and updated paperwork. Prepares and sends all 90/60- and 30-day notices, as well as any applicable non-compliance termination notices.
• Assists with monthly landlord rental payout process as needed.
• Assists with monthly housing billing process as needed.
• Maintains up to date waiting lists for both housing programs and submits monthly move out reports to CAA once per month for review.
• Documents daily program activities performed in statewide database to maintain compliance with program billing and contract requirements.
- EDUCATION:
- High School Diploma or GED required
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
- Valid state driver’s license.
EXPERIENCE:
- Minimum of one (1) year experience working with individuals with severe and persistent mental illness.
KNOWLEDGE AND SKILLS:
- Provide supportive, respectful, non-judgmental care to adult clients and assist them in meeting goals identified in the Representative Payee program.
- Actively engage with clients while maintaining clear boundaries.
- Accept individual differences and learn from them.
- Approach each client with an attitude of discovery and hope.
- Support independent client functioning that leads to increased skills upon discharge from Representative Payee program.
- Learn new skills
- Utilize effective communication skills that improve client outcomes and promote teamwork.
- Work as a team player delivering effective care to clients and promoting continuous harmonious working relationships.
- Relate effectively to a wide range of clients.
