SUMMARY: Responsible to provide support for School Dept. technology users for both hardware and software issues.
Salary Range: $26.13 - $33.78
Lewiston Public Schools offers a robust employee benefits package for full-time employees, including: health insurance with up to 89% of the premium paid by the employer; dental, vision, life, short- and long-term disability insurance; flexible spending and dependent care accounts; Maine Public Employee, 403(b) and 457 retirement plans; paid sick leave and vacation time; paid holidays; tuition reimbursement and more!
ESSENTIAL DUTIES AND RESPONSIBILITIES Other Duties May Be Assigned.
- Answers and evaluates incoming requests for assistance from users experiencing technology-related problems.
- Provides support for district technology users for both hardware and software issues via email, phone, and in the field.
- Provides problem resolution, or makes referrals to supervisor.
- Installs and configures hardware, software, and peripheral equipment.
- Assembles and replicates workstations for dissemination in different schools.
- Assists with software and hardware testing and evaluation.
- Logs and tracks requests for assistance in help desk database.
- Keeps accurate inventories and records.
- Functions as a member of the MIS team.
- Assists in the development of project plans and adheres to project timelines.
- Writes technology tips, procedures, and manuals for end-users.
- Provides training for technology users.
- Adheres to best practices for developing and communicating standards.
- Maintains confidentiality.
- Performs data entry.
- Assembles and replicates workstations for dissemination in different schools.
- Installs and configures hardware, software, and peripheral equipment.
- Provides help desk support for district technology users for both hardware and software issues.
- Handles problem resolution, referring more complex problems to supervisor.
- Assists users (in the field, if necessary) in the use of technology hardware and software.
- Learns district software packages.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION And/or EXPERIENCE
A+ Certification preferred. Graduation from an accredited two-year college or technical school preferred. Experience may be substituted for education. Working knowledge of MS Office software and current versions of the Windows operating systems. Working knowledge of Macintosh operating systems and programs. PowerSchool, FirstClass and NWEA testing experience preferred.
OTHER SKILLS And ABILITIES
Ability to operate a computer and related software. Ability to communicate clearly and concisely, both orally and in writing and the ability to interact positively with schools and community. Ability to handle a multitude of responsibilities with minimal supervision. Ability to perform duties with awareness of all district requirements and School Committee policies.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees.
Mathematical Skills
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee occasionally will stand or walk. The employee is occasionally required to reach with hands and arms and will frequently repeat the same hand, arm or finger motion such as when typing. Employee will frequently interact with the public and other staff members. Specific vision abilities required by this job include close vision. The employee may occasionally lift up to 40 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lewiston Public Schools provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
