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The Office Associate II position assists all areas of regulatory oversight by the Gambling Control Unit in the processing of complaints, violations, notifications to licensees and license verifications for other states.
Department of Public Safety - Gambling Control Unit
Job Class Code: 6542
Grade: 13/Administrative Services
Salary: $17.69-$25.47/Hour *Salary includes 2.25% Stipend
Location: Augusta
Opening Date: May 20, 2026
Closing Date: June 4, 2026
If you're looking for a dynamic role that involves a wide range of responsibilities in a regulatory environment, we have an exciting opportunity for an Office Associate II to join our team. In this role, you'll be crucial in processing, reviewing complaints, and gaming violations. Assist in processing licensing applications, ensuring compliance with state policies, and supporting various administrative tasks related to all regulated gaming areas, with special emphasis on Charitable Gaming. If you have a knack for organization, a keen eye for detail, and the ability to work effectively independently and as part of a team, we encourage you to apply!
Primary responsibilities include:
- Investigative review of complaints and violations.
- Assist all areas of regulatory oversight by the Gambling Control Unit in the processing of complaints, violations, and notifications to licensees.
- Complete license verification requests from other states.
- Support Office Specialist I and II as needed.
- Process of 4,500 annual charitable applications, including beano/bingo, games of chance, distributor & commercial bingo halls.
- Determine eligibility of non-profit organizations/committees for licensing/registering beano/bingo, games of chance &/or game nights.
- Coordinate with inspectors and applicants to gather additional information for licensure or registrations.
- Process documentation such as issuance of licenses or registrations, notice of violations, self-exclusion applications, etc.
- Comply with state policies, including those concerning human resource components of agency information security and confidentiality.
- Create and use varied correspondence formats and compose standard business correspondence.
- Create basic graphics/illustrations/publication materials involving drafting, formatting, illustrating, lettering, and manipulating text and graphics.
- Develop and use computerized formats and/or graphics for forms, pamphlets, graphs, charts, and tables.
- Post to, amend, and/or update web pages using established content and knowledge of modern office software.
- Examine documents/information, determine facts, detect errors and irregularities, and take authorized action.
- Perform routine secretarial duties such as completing work schedules, arranging appointments, and reviewing documents.
- Receive and greet visitors, determining customer needs.
- Apply explanation and interpretation of applicable rules, regulations, policies, procedures, codes, and/or documentation requirements to individual cases.
Skills or knowledge required:
- Knowledge of laws & rules pertaining to all regulated gaming and charitable gaming.
- Proficiency in ALMS (Agency License Management System) as the primary database for licensure or registration.
- Familiarity with Drupal (Unit Website), Adobe Pro, Microsoft, and Lifecyle Designer for form creation and editing.
- Understanding of self-exclusion processes in a gambling environment.
- Knowledge of information distribution through the use of the internet.
- Strong ability to create and use varied correspondence formats and compose standard business correspondence.
- Capability to perform basic secretarial duties.
- Aptitude to stay current and apply applicable laws, rules, regulations, policies, procedures, paperwork, and terminology in gaming.
- Effective presentation skills for conveying information to individuals/groups.
- Ability to determine facts, detect errors and irregularities, and take appropriate action in accordance with established procedures.
- Strong problem-solving skills.
- Excellent judgment in appraising situations and making decisions/recommendations.
- Team player mentality.
Minimum qualifications:
Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I.
Contact information:
Questions about this position should be directed to Matthew Motti at matthew.motti@maine.gov
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.09% for Confidential employees.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.
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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.
