ABOUT THE ORGANIZATION
Ronald McDonald House Maine’s mission is to put families at the heart of carewhen a child is in the hospital. The organization removes barriers, strengthens families, and promotes healing by offering a home-like environment and support services for families to keep them together and improve health outcomes. We serve upwards of 900 families each year with lodging, meals and transportation at our House programs, and thousands more in our Family Rooms at Northern Light EMMC and MaineHealth MMC.
Our organization is an independent, Maine 501 c 3 within a federated Global system of Ronald McDonald Houses globally. With a budget of $2.8M and a staff of 25, it is an exciting time to be a part of a growing organization focused on serving more families, better. Please visit www.ronaldmcdonaldhousemaine.org for more information.
ABOUT THE POSITION
The Business Manager is responsible for managing and organizing the day-to-day details of administrative services and providing identified administrative support to the Chief Executive Officer, Board of Directors and Board Committees, as well as bookkeeping, financial reporting, employee onboarding and benefits, information technology and telephones, general office equipment, and other duties as assigned by the Chief Executive Officer. Work is performed under the general supervision of the CEO who sets direction, reviews completed work with the employee, and evaluates overall performance in accordance with the mission, policies and procedures set by the organization. This position is a full-time position with paid time off, health and retirement benefits, and a flexible work schedule.
ESSENTIAL DUTIES AND RESPONSIBILITES Administrative-Maintain an effective office/administrative environment that follows the Personnel Handbook / Operations Manual / Administrative Practices and Guidelines.
-Provide administrative support to the CEO.
-Oversee Employee Personnel Files, Payroll, and Benefits and serve as the liaison between staff and benefit providers, maintain accurate and current enrollment records for all employees, process new employee forms and conduct background checks.
-Organize documented information/materials ensuring confidentiality and security of sensitive information and maintains records in accordance with policies.
-Work to create cost-saving initiatives and takes initiative for problem solving areas that directly pertain to administration management (equipment, IT, telephones, mail, ordering office supplies, managing inventory).
-Work collaboratively with the Bangor and Portland Team.
-Participate in scheduled group and individual staff meetings.
Financial
-Manage payables and receivables and prepare deposits.
-Enter / reconcile financial information for all bank and investment accounts.
-Work with the CEO/Board Treasurer to provide administrative support to the Executive Committee ahead of board meetings.
-Generate/distribute accurate financial reports for all departments, develop quality control systems, and prepare for the annual audit; work with independent auditor on annual financial statements and 990 submissions.
-Assist in the development and administration of the budget as it pertains to administrative services.
Technology
-Responsible for managing all technological service vendors (telephone, computers, printers, and IT support) and liaising programming, repair, and maintenance from the vendor.
Interpersonal
-Interact and work well in a team environment with lots of moving parts.
-Maintain a professional working relationship with the staff, board, and volunteers.
-Represent Ronald McDonald House Maine in a professional and appropriate manner and interact professionally/appropriately with families, staff, donors, and the community.
-Take responsibility for articulating work needs in a professional manner.
-Utilize effective problem-solving techniques.
SKILLS AND ABILITIES:
-Ability to interact professionally and appropriately with staff, volunteers, board members, families, donors, and other stakeholders.
-Knowledgeable about managing an effective and efficient administrative environment.
-Ability to work independently to plan, carry out, and manage multiple projects with success.
-Ability to handle sensitive and confidential situations and exercise appropriate discretion.
-Excellent organizational, written and verbal communication skills.
-Impeccable attention to detail.
EDUCATION & EXPERIENCE QUALIFICATIONS: -Bachelor’s degree and 2-5 years related experience in a non-profit environment; years of experience without degree considered.
-Demonstrated knowledge, ability and proficiency in Microsoft Office Suite, QuickBooks Online, and general proficiency in accounting practices.
WORKING CONDITIONS/PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. Position works in an office environment with light lifting possible. Ability to access all areas of the House and grounds, including going up and down stairs. Travel is required locally for banking needs.
We are a committed and empathetic team who loves to support families in some of their most challenging times. This position is perfect for a self-starter with impeccable attention to detail, a great sense of humor, and a desire to work with a variety of people and processes.
Interested candidates should send a letter of interest and resume to Julie Mulkern, Chief Executive Officer, at: jmulkern@ronaldmcdonaldhousemaine.org no later than 5 p.m. on June 30, 2026.
