The Forest Stewardship Council-US, a member-led non-profit organization founded in 1993, is seeking a full-time, non-exempt Membership Coordinator to join our team. This 40-hour per week role is focused on enhancing membership engagement and managing accounts receivable processes, ensuring accurate and timely billing.
Are you passionate about the environment? Do you enjoy driving business impact through curiosity, innovation, and a commitment to improvement? FSC-US is a fully remote team collaborating with over 400 FSC-International colleagues, national and multinational companies, NGOs, governments, and philanthropies.
We are the world's first and most trusted forest certification program, with over 220 million hectares certified to our standard worldwide, working to connect humanity with nature through sustainable forestry and delivering nature-based solutions to climate change. Working at FSC, you'll be surrounded by diverse perspectives and problems, inspiring and allowing you to be extraordinary.
Essential duties and responsibilities:
The Membership Coordinator at FSC is central to our stakeholder experience, often being the first point of contact and playing a vital role in stakeholder engagement across the organization. You will manage all incoming phone and email inquiries, providing front desk support for our remote office. Additionally, you will be responsible for coordinating membership, managing accounts receivable, and being a champion of our Salesforce database.
This role requires a proactive and organized individual who can efficiently handle administrative tasks and spreadsheets while supporting the overall goals of the membership department. Our ideal candidate will be excited about membership engagement and working on the frontlines of responsible forest management.
Requirements
What you'll do:
Remote Front Desk Coverage:
- Serve as the primary point of contact for all incoming phone and email inquiries
- Route requests to the appropriate department or individual, ensuring timely and accurate responses
- Identify and implement ways to streamline common requests and improve response efficiency
Member Experience and Engagement:
- Become an expert on FSC membership, its benefits, and value proposition
- Handle all membership-related inquiries promptly and effectively
- Process membership applications, changes, and drops
- Facilitate, evaluate, and improve the overall member journey to enhance engagement
- Collect data, track membership statistics, and prepare regular reports on membership metrics
- Develop and implement strategies to recruit new members and retain existing ones
- Identify touchpoints and develop communications to increase member engagement
- Collaborate with the marketing team to create membership-specific communications and support all outgoing member communications and engagement efforts
- Participate in the planning and execution of the Annual Membership Meeting and chamber meetings.
Salesforce Management:
- Maintain and manage contact records in Salesforce, ensuring data accuracy and completeness
- Clean and update the Salesforce database regularly to maintain data integrity
- Serve as the Salesforce superuser, assisting in training new users, and growing the Salesforce skill set across the organization
Financial Management:
- Manage accounts receivable processes, including invoicing, payment tracking, and follow-ups
- Oversee the tracking of purchase orders and the management of related invoices
- Collaborate with the finance department to ensure accurate and timely processing of payments
You may be expected to contribute to our success by performing additional duties that support our vision, mission, and values.
Key Requirements
- A bachelor's degree in business administration, communications, marketing, or a related field is preferred
- 2-4 years of experience in a similar role, preferably in a membership-based organization or non-profit
- Proficiency in Salesforce is required
- Advanced proficiency in Microsoft Office, especially Excel
- Familiarity with virtual office tools and technology
- Excellent written and verbal communication skills
- Strong organizational and multitasking skills, with the ability to manage multiple priorities in a fast-paced environment
- High attention to detail and accuracy
- Detail-oriented with strong problem-solving abilities
- Customer service experience, with a focus on providing high-quality support and building positive relationships
- Background in customer service, CRM management, and/or member services
- Proven ability to identify workflow efficiencies and create new ways of working smarter, not harder
- Experience with accounts receivable processes and financial tracking
- Ability to work independently and as part of a team in a remote setting
Please note we are only able to consider US-based candidates for this position.
This is a full-time, non-exempt position with a 40-hour work week, offering an hourly salary of $24.04 to $28.85, which equates to an annual salary range of $50,000 to $60,000, commensurate with experience and qualifications.
The deadline for submitting applications is August 26, 2024.
Benefits
- We value a learning mindset and individuals who are invested in our mission
- We are a fully remote organization
- Our salaries are competitive with similar nonprofits and are adjusted to reflect local living costs.
- We cover medical and dental insurance with partial coverage for your dependents
- Other benefits include generous PTO, an employer-matched 401k retirement account, and work-from-home tools & equipment to support your at-home office needs
