Job Overview:
Join our team as a Customer Service Representative where you will play a pivotal role in delivering exceptional service to our diverse clientele. As a Customer Service Representative, you will be the first point of contact for our customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This position offers the opportunity to showcase your communication skills and contribute to our commitment to outstanding customer service.
Electrical Systems of Maine is a rapidly growing construction firm located in Auburn, Maine. We are a 100% employee-owned company. Please apply if you want to work for a business that makes a real difference in future financial success of the employee owners.
Responsibilities:
Working Hours 7:30am – 4pm – willing to be flexible to cover hours for vacations/sick time
40-45 hrs. weekly
Rate of pay $47,840.00-$56,160.00 annual (salary) depending on experience
Responsibilities Include but not limited too
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Perform other clerical receptionist duties such as filing, and faxing
- Processing payment in person and over the phone
- Schedule yearly generator maintenance, via customer call in or outgoing calls to customers
Requirements and skills
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- Ability to learn new processes and software systems and retain what is learned
- Experience working in a construction firm a plus
- Experience using CRM's and Contruction job costing accounting systems a plus
- Associates degree or greater a plus, High School degree a minimum.
If you are passionate about delivering exceptional customer service, possess strong communication skills, and thrive in a dynamic environment, we invite you to apply for the Customer Service Representative position. Join our team where your dedication to customer satisfaction will make a significant impact.
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Ability to Commute:
- Auburn, ME 04210 (Required)
Ability to Relocate:
- Auburn, ME 04210: Relocate before starting work (Required)
Work Location: In person
