JOB TITLE:: AREA MANAGER
Job Type: Full-time
Location: Brunswick, Maine
JOB SUMMARY:
Are you ready to join a company that's not just about cleaning and restoration but also about community and recognition? Here at Casco Bay Cleaning, we're seeking an Area Manager to be part of a team led by an owner who's not just dedicated to excellence in service but also to community engagement. Our owner is being featured on the Maine YouTube channel, Elevating Voices, showcasing our commitment to both exceptional service and community involvement. With a remarkable employee retention rate of 90%, we prioritize creating a supportive and empowering work environment where our team members thrive.
As an Area Manager, you'll oversee operations and management across multiple cleaning contracts in a designated geographic area, ensuring that every task meets our high standards of quality, efficiency, and customer satisfaction. If you're a results-driven leader with a passion for operational excellence and community impact, come be a part of our team and help us deliver exceptional cleaning services while making a positive difference in the community!
Operational Management
- Overseeing the day-to-day cleaning operations across multiple client sites within the designated area.
- Ensuring that cleaning services are delivered in accordance with contractual agreements and company standards.
Team Leadership
- Leading and motivating a team of supervisors and cleaning staff to achieve operational excellence and meet performance targets.
- Providing coaching, training, and performance management to ensure the development of a skilled and efficient workforce.
Client Relations
- Building and maintaining strong relationships with clients to understand their needs, address concerns, and ensure high levels of customer satisfaction.
- Collaborating with the sales and customer service teams to identify and pursue opportunities for upselling or cross-selling cleaning services.
Quality Assurance
- Implementing and monitoring quality control measures to ensure that cleaning services consistently meet the company's quality standards and regulatory requirements.
Resource Management
- Managing resources effectively, including staffing levels, equipment, and supplies, to optimize operational efficiency and cost-effectiveness.
Health and Safety Compliance
- Ensuring that all cleaning operations comply with health and safety regulations and best practices, and taking proactive measures to minimize risks.
Reporting and Analysis
- Generating regular reports on operational performance, financial metrics, and client feedback, and using data analysis to drive continuous improvement.
QUALIFICATIONS AND SKILLS:
- Proven experience in a managerial role within the cleaning or facilities management industry.
- Strong leadership and people management skills, with the ability to inspire and develop teams.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
- Sound knowledge of cleaning operations, quality control processes, and health and safety regulations.
- Effective organizational and time management skills, with the ability to prioritize and multitask in a dynamic environment.
EDUCATION AND CERTIFICATIONS:
- A bachelor's degree in Business Administration, Facilities Management, or related field is preferred.
- Relevant certifications in cleaning management, health and safety, or similar areas are advantageous.
We offer competitive compensation, opportunities for career growth, and a supportive work environment. We are also always willing to train people who have a great attitude!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Brunswick, ME: Relocate before starting work (Required)
Work Location: In person
