Job Title: General Manager, BillowHouse
Location: Southern Maine
Type: Full-time
About Us:
Join us at the BillowHouse, the most awarded beachfront boutique inn, where nature meets exceptional hospitality. Nestled on a pristine, seven-mile beach on the southern Maine coast, the beloved 1881 landmark inn features 14 private suites and boasts an impressive 80% return rate from our cherished guests. Family-owned for over 30 years, we have created a welcoming atmosphere that keeps our guests returning year after year, all thanks to our commitment to high- quality customer service.
As our General Manager prepares to retire, we are seeking a dedicated and passionate leader to continue our legacy of exceptional service and guest satisfaction.
Key Responsibilities:
- Oversee the daily operations of the inn, ensuring efficient and seamless service including hiring and managing a new team.
- Lead and inspire a team of dedicated staff to deliver high-quality customer service.
- Maintain and enhance the inn’s reputation for excellence, focusing on guest experience.
- Manage reservations, budgets, financial performance, and operational efficiency.
- Develop and implement innovative marketing strategies to attract new guests while nurturing relationships with returning ones.
- Ensure compliance with all health and safety regulations.
- Collaborate with the ownership to design and execute long-term goals and vision for the inn.
Qualifications:
- Previous experience as a General Manager or in a similar leadership role within the hospitality industry.
- Strong customer service orientation with a proven track record of maintaining high guest satisfaction.
- Excellent leadership and team management skills.
- Solid financial acumen and experience managing budgets.
- Ability to create and maintain a positive and productive work environment.
- Exceptional communication and interpersonal skills.
- Passion for hospitality and commitment to creating a positive experience to all involved.
What We Offer:
- A supportive and collaborative work environment.
- Opportunity to lead and innovate within the hospitality field.
- Competitive salary and benefits package.
- The chance to make a lasting impact.
If you are a proactive leader with a passion for hospitality and a vision for maintaining our legacy of excellence, we invite you to apply and become a part of our family.