Location: Augusta,Maine,United States
OFFICE OF INFORMATION TECHNOLOGY - MAINEIT
NETWORK SERVICES GROUP
Opening Date: November 14, 2024
Closing Date: December 2, 2024
Job Class Code: 0870
Grade: 27
Salary: $66,952.08 - $94,077.37/Annually (includes 15% recruitment and retention stipend and eligible for an additional 5% stipend)
Position Number: 025002162
OVERVIEW:
The Department of Administrative and Financial Services (DAFS) Office of Information Technology (MaineIT) Network Services Office provides information technology support to over 22,000 employees. MaineIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies.
MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we:
- Practice Customer-focus, ensuring that our customers are heard, and their needs are met.
- Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
- Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
- Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.
About Us: Office of Information Technology (OIT) provides information technology support to over 13,000 employees. OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies and citizens. We are a highly technical and professional team who enjoys playing with wires, circuits, and CISCO systems. We like to make IT Work!
This position works from the office in Augusta, ME
What will you do? This position requires technical interaction with routers, switches, load balancers, UPS, VOIP systems and other networked devices.
- Install, configure, and maintain WLAN, WAN, MAN and LAN hardware
- Daily use of Cisco DNA center, Identity Service Engine, Radware & F5 load balancers
- Network diagnostics using wire captures, Cisco Stealthwatch, Solarwinds Network Management tools
- Diagnose complex network issues across Layers 1,2 &3 while working the OSI model. Provide complex network reports to management (i.e. incident management).
- Develop, maintain, and document configuration standards, network devices, cabling standards and software upgrades on network equipment or tools.
- Analyze network traffic to identify potential bottlenecks, existing performance degradation, and end of life network hardware and software. Present findings to management and team and provide recommendation for moving forward
What’s in it for you?
- Oversees and coordinates maintenance and updating of major operating and networking systems
- Ensures adequate interface of operational functions and applications systems and problem solves to identify and correct software - network issues.
- Evaluates suitability and impact of software and hardware components on computer systems to advise on network services management.
- Works with other IT professionals to provide technical expertise to accomplish goals.
- Manages and optimizes performance of network services and networking systems, and conducts capacity planning efforts to maximize availability of system resources
REQUIREMENTS – MUST DELIVER ON
- Knowledge: Technical interaction with routers, switches, load balancers, UPS, VOIP systems and other networked devices.
- Abilities: Establish protocols such as SSH/Telnet, SNMP, TCP/IP, and OSPF are utilized on a daily basis, and adhere to standards.
- Experience: Must be experienced in Cisco’s Identity Service Engine, Cisco Network Management Software (Prime/DNAC), Cisco Wireless integration as well as VOIP transport across an enterprise network architecture.
- Effective interpersonal communication with internal and external customers often to explain complex technical problems and solutions in terms that are easy-to-understand for management and end-users. Knowledge of state government or enterprise IT networking area a plus.
- Ability to work effectively as a member of an IT team.
- Ability to work in, manage, operateand interpret output of Cisco ISE, Cisco Stealthwatch, Cisco DNA center and associated tools.
MINIMUM QUALIFICATIONS
- A minimum of 6 years of a combination of related post-secondary education, technical certifications, or technology related work experience. Related training, internship experience etc. may be credited as related experience on a month-per-month basis.
This position requires the candidate to be able to conduct field work; requiring a valid driver’s license, the ability to lift and carry up to 50lbs and the ability to climb ladders.
Preference for candidates with an active CCNA/CCNP or equivalent experience managing Cisco ISRs, Cisco Catalysis switching, Cisco ISE, Cisco Stealthwatch, Cisco DNA center and associated tools.
The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment.
This position is not eligible for visa sponsorship or STEM OPT extensions.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
- Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
- Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costsfor you and your family, including the percentage of dependent coverage paid by the State.
- Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
- Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
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