At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.
Central Maine Healthcare is seeking a Customer Service Rep to join our Support Services team!
This is a full time, benefits eligible position.
Starting pay is $18.25 per hour.
The Customer Service Specialist may work in either a Food or Facilities operation. Their main function is to handle customer service interactions through either face-to-face, email, or telephone communications. The Customer Support Specialist may also be required to record and document various interactions for management follow-up. The general responsibilities of the position include those listed below, but Central Maine Healthcare may identify other responsibilities of the position.
Education and Experience:
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High School diploma, GED, or equivalent experience preferred
What It’s Like Working At CMH:
We are all about our team members growth and health. That why we prioritize work/life balance, community-based wellness initiatives and tuition reimbursement or student loan repayment for ALL of our team members.
CMH offers a robust benefits package that includes:
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Robust Paid Time Off (PTO) program
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Medical plan with enhanced Tier 1 benefits provided within the CMH system.
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Dental plan
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Vision plan
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Health Savings Account (HSA)
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Basic Life insurance at no cost
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Supplemental Life insurance
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Long-term disability insurance
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401(k) or 403(b) retirement savings plans
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Tuition IO partnership for student loan repayment assistance and tuition assistance
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Family leave program for Parental Leaves
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Comprehensive Wellness Program
Essential Duties:
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Handles customer service inquiries and problems via the telephone, recording recurring problem
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Provides immediate assistance to customers as requested.
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Maintains a method to document, track and research customer input.
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Shares recurrent problems identified by customer input.
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Reviews statistics and trends with appropriate personnel.
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Identifies needs and makes recommendations for quality improvement that creates perceived value to customers.
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May respond to email inquiries.
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May send written communications in response to customer comment forms
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Complies with all Central Maine Healthcare, HACCP/OSHA, and/ or local policies and procedures related to all assigned work.
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Follow and uphold HIPAA-applicable rules and processes to protect and secure Protected Health Information (PHI)
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Reports all accidents and injuries in a timely manner.
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Complies with all company safety and risk management policies and procedures
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Participates in regular safety meetings, safety training, and hazard assessments.
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Attends training programs (classroom and virtual) as designated.
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May perform other duties and responsibilities as assigned.
If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!
