Are you an experienced call center leader looking for a remote-first position with regional travel in NH and Maine?

Our client, a national home services company, is looking to add a Call Center Manager to help oversee the call center teams and technology for their team in Northern New England. In this role, you will be responsible for management of daily operations, ensuring technology is utilized to its potential, team members are well-organized and productive, and issues are effectively and efficiently resolved, promoting a culture of efficiency and cost-effectiveness.

This position is open to candidates in New Hampshire and Maine. The position is remote but will require regional travel.

This position is Monday through Friday and will require some Saturdays.

Base Salary: $60,000 - $70,000 per year

Requirements

Education/Experience

Bachelor's Degree and 4+ yrs call center management experience

Associate's Degree and 6+ yrs call center management experience

Required Skills

Proficiency with various call center technology, including software applications and phone systems
Strong coaching and leadership skills with the ability to motivate employees
Active Driver's license and reliable transportation
Ability to multitask and remain calm under pressure

Benefits

Very competitive benefits package includes:

Medical, Dental and Vision Insurance (free for single plan)
PROFIT SHARING
Retirement Plan
Employer Paid Short and Long-term Disability
Employee Assistant Program
Tuition Reimbursement
Employer funded HSA account

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