Wilshire Madison is an independent, locally owned adult use cannabis cultivator and retailer located in Brunswick, Maine. We are dedicated to delivering the finest cannabis to our community and beyond. Looking for a retail store managerwho is committed to creating an unparalleled experience for our customers.

Qualifications

Strong communication skills
Basic math skills for cash handling and transactions
2+ years experience in a leadership role
Prior experience in retail, sales, hospitality, or customer service roles required
Previous cannabis retail experience and knowledge of strains, products, and consumption required
High school diploma or equivalent
Must be 21 years of age or older
Able to successfully pass an extensive background check
Have or obtain IIC from Maine Office of Cannabis Policy

Responsibilities

Develop a team passionate and knowledgeable about cannabis and the local community/client base
Partner with owner to determine product needs and facilitate orders with vendors
Lead customer service and sales operations of a dispensary location
Manage sales performance and identifies sales opportunities
Develops and implements store strategies and tactics that achieve sales, service, and operational performance goals
Manages all cannabis sales operations
Manages store opening and closing procedures
Build and increase customer retention, fosters customer relationships, and develops brand awareness and loyalty
Provide escalated guidance to customers as needed including resolving customer complaints
Manages store delivery, transfers, and inventory management processes
Manages workforce and performance management efforts including hiring, onboarding, training, and evaluating employee performance
Ensures that processes and procedures are compliant with internal policies and standards as well as local and state regulations
Ensures compliant processes related to inventory reporting, employee reporting, patient reporting, and packaging
Manages store budget and reporting
Maintains the cleanliness and organization of the store including organizing products and inventory, sweeping, mopping, and dusting
Manages staff scheduling
Required to be on-call and be available via phone and in person as needed
Set sales, service, and profit goals and incentivize/coach staff to exceed them
Foster a positive and inclusive work environment
Flexibility in scheduling, including weekends, evenings, and holidays with availability for shifts that include opening and closing the store
Prepare and effectively lead state inspectors through scheduled and unannounced inspections
The Retail Store Manager oversees all activities related to the operation of the cannabis retail store to include patient identification and registration, record retention, product tracking, and inventory control as directed by the Area General Manager
Maintain accurate records for all necessary documents including but not limited to: daily cash reconciliations, delivery manifests, inventory counts and adjustments, necessary employee and customer information, and destruction reports in accordance with state and business guidelines
Resolve all inventory discrepancies and client issues
Acts as a liaison internally between all staff, management team, and externally between the law enforcement and the Office of Cannabis Policy
Foster company culture that emphasizes quality, continuous improvement, teamwork, and high performance
Directs all compliance efforts for the company to minimize risk
Conducts performance reviews with department managers and monitors employee productivity, attitudes, and performance results
Recruits and retains quality staff for each department and conducts interviews
Manages talent acquisition, workforce management, and performance reviews
Develops benefit and incentive programs to provide motivation and rewards for effective performance
Manages leave administration practices
Maintains excellent facilities conducive to enhancing employee productivity
Provides clear and consistent company-wide communication and manages change
Other duties as assigned

Benefits

Pay: $60,000-70,000
Employee discount
Performance-based monthly bonuses

Job Type: Full-time

Location: In-person

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Shift:

Day shift
Morning shift
Night shift

Experience:

leadership role: 2 years (Required)

Ability to Commute:

Brunswick, ME 04011 (Required)

Ability to Relocate:

Brunswick, ME 04011: Relocate before starting work (Required)

Work Location: In person

Wilshire Madison

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Cannabis Retail Manager