REPORTS TO: Animal Services Manager
POSITION SUMMARY: The Animal Services Assistant Manager is responsible for managing the daily operations of the Adoption Center which includes: daily management of staff and volunteers, overseeing intake and adoption of animals and guest services. This position ensures all areas of the shelter are operating at the highest standard possible.
DUTIES & RESPONSIBILITIES:
● Work collaboratively within all levels of the organization and across departments to cultivate a positive culture and team approach to fulfilling the AWS mission
● Ensures client/visitor interactions are conducted free from bias and judgment and that all people are treated with empathy and respect
● Supervise, support, and develop personnel to meet or exceed established performance standards; provide individualized support and training for staff and designated volunteers as needed
● Assist Animal Services Manager with introductory period and annual reviews of personnel
● Ensure excellent communication among Adoption Center staff and interdepartmentally by maintaining communications systems, protocols, and tools
● Ensure daily assignments are distributed equally to provide adequate customer service and animal care, including coverage for vacations, absences and lunch breaks
● Ensure all public and animal areas are safe, clean, well-maintained and welcoming
● Coordinate Clinic and Behavior staff to ensure the general health of all animals, including the implementation of current vaccination & heath protocols, behavior assessments and modifications, cleaning protocols, and enrichment
● Address customer questions, concerns, and complaints in a timely manner
● Ensure the accurate completion of end-of-day cash out procedures, reconciliation,
cash handling and deposit preparation
● Responsible for the retail area, including merchandise inventory, ordering, and pricing items for resale
● Remain knowledgeable and in compliance with AWS Personnel Guidelines, applicable State and Federal laws and AWS policies, procedures and programs
● Support programs and activities of AWS as requested
EXPERIENCE/ATTRIBUTES REQUIRED:
● Previous experience in a direct animal care facility, preferably in animal welfare, at a coordinator or management level
● Minimum two years experience in managing teams
● Previous customer service experience
● Proven ability to multitask and prioritize effectively
Applications will be accepted on a rolling basis
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
