Becoming part of the Sweetser family means you can make a difference in the lives of Maine children, adults, and families every day. As a nationally recognized and accredited leader, we offer competitive salaries, a wide range of benefits and the opportunity to join a passionate team of more than 700 employees.
The Access Coordinator is the first point of contact for Sweetser and will provide exceptional customer service while projecting a positive and professional image. Our idea candidate will be knowledgeable of available resources and will assist clients who are seeking services by providing information and immediate access to Sweetser programs.
- ESSENTIAL FUNCTIONS:
- Receive and process all incoming calls using a multiline phone.
- Collect and input into Electronic Health Record all required registration, demographic and insurance information.
- Answers phone calls quickly and professionally, assists callers and transfers if necessary.
- Assist clients with scheduling and rescheduling appointments on the phone and in person.
- Check clients in for appointments, verify client information, and make necessary updates.
- Gather information from clients, which may include scanning documents.
- Process clients paperwork including release of information and collection of copays as appropriate.
- Identify, utilize and maintain resources needed to communicate effectively with internal and external customers.
- Perform all other duties as assigned
EDUCATION:
• High school diploma with some secondary education preferred, or a minimum of four (4) years working in a related field.
CERTIFICATES, LICENSES, REGISTRATIONS:
• Valid state driver's license.
- EXPERIENCE & SKILLS:
- Experience in a healthcare setting, working with insurance companies, referral sources.
- Experience working in a call center environment a plus.
- Persons with lived experience in the Mental Health and/or Substance Abuse system are encouraged to apply.
- Strong communication skills.
- Ability to provide exceptional customer service.
- Ability to multi-task and to be flexible.
- Demonstrate the ability to operate basic office equipment to include, telephone, copier, fax, computer and printer.
