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Front Office Specialist

Concentra, Inc • South Portland, Maine, United States • 23h ago

US-ME-South Portland

Job ID

360112

Pos. Category

Medical Center - Front Office

Pos. Type

Full Time

Recruiter : Full Name: First Last

Jeffrey Juhas

Overview

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.

Responsibilities

Greet patients and visitors

Communicate wait times to patients and direct them accordinglyObtain authorization, as needed, to process patients for servicesCheck in patients using appropriate patient management systemExplain all required forms to patients and ensure proper completion of all paperworkAnswer incoming telephone lines and direct the caller accordinglyContact patients regarding appointment reminders, rescheduling, or cancellations.Check out patients in appropriate patient management system and distribute recordsFile paperwork, medical records, and correspondenceMaintain inventory of office supplies and printed formsManage dissemination of all paperwork to outside parties including non-injury, custody, and control formsFollow HIPAA guidelines and safety rulesAttend center staff meetingsParticipate in initial and ongoing training as requiredComplete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support GroupAssist Center Operations Director or other leader in managing daily administrative functionsAssist in maintaining a neat, clean, and orderly appearance throughout the facilityUse employer reporting tool to scan and distribute employer results and paperworkReview clinician transcriptions and enter applicable charges via internal charge entry system.Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education Level: High School Diploma or GED

Job-Related Experience

6 months to 1 year
Working knowledge of state-specific occupational medicine requirements preferred

Job-Related Skills/Competencies

Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Demonstrated effective communication and interaction with employers, patients, providers, and other employees
Demonstrated ability to maintain working relationship with all levels of employees
Demonstrated excellent customer service skills
Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
Ability to perform all aspects of front office operations
Drive to achieve or exceed established service standards

Additional Data

401(k) Retirement Plan with Employer Match
Medical, Vision, Prescription, Telehealth, & Dental Plans
Life & Disability Insurance
Paid Time Off & Extended Illness Days Offered
Colleague Referral Bonus Program
Tuition Reimbursement
Commuter Benefits
Dependent Care Spending Account
Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws