Financial Services Generalist (Universal Employee)
Primary Role
- Serves as an effective, friendly contact and resource for the membership and as a collaborative, engaged team member. Responsible for accurately and efficiently processing loans, financial transactions, new accounts, and the servicing of all member products and services with diplomacy and discretion
- Independently handles a broad range of daily and recurring operational & support functions, such as exception item processing, title tracking, daily reports, card processing, administrative support, vault balancing, etc.
Essential Job Functions & Responsibilities
- Extensive communication including collaboration, verbal, written, and virtual interactions in providing and support exemplary service to the membership
- Processes and appropriately document transactions, inquiries, member requests and file maintenance
- Handles daily operational tasks including exception items, remote deposits, online/mobile banking, bill pay, card servicing, Notary services
- Develops, maintains, and utilizes a broad knowledge of all member-facing processes, products and services in serving the membership and supporting the team members
- Researches and collaborates to fully resolve inquiries with efficiency and accuracy
- Complies with operations and security procedures, privacy policy, and handles confidential information appropriately; complies with applicable laws and regulations, including but not limited to, Bank Secrecy Act, PATRIOT Act, and Office of Foreign Assets Control
- Processes loan applications and inquiries, performs loan interviews, run credit reports and underwriting calculations, and recommend loan for approval or denial
Required
- Strong customer service skills
- Friendly, collaborative team player
- Strong attention to detail
- Ability to ensure the utmost level of confidentiality in all interactions
- Cross-train and support additional operational areas as necessary
- Cash handling experience
Core Competencies & Performance Measures
- Ethics: Has personal and professional ethics and fosters a diverse and respectful workplace.
- Member Service Excellence: Ensures quality member service is consistently the highest operational priority including the ability to respond to and/or anticipate member needs.
- Builds Collaborative Relationships: Ability to develop, maintain and strengthen partnerships with members, employees and in the community.
- Interpersonal Awareness: Ability to notice, interpret and anticipate others’ concerns or feelings. Listens attentively to others without reflecting self or interrupting.
- Communication Skills: Uses language effectively and respectfully both in written, verbal, and virtual communications.
- Problem Solving: Independently resolves problems using available resources
- Accuracy: Maintain a high level of accuracy in all work, transactions, and documentation.
Experience, Education, Interpersonal Skills & Knowledge Requirements
Experience
- A minimum of two years of employment experience at a credit union
- Interpersonal Skills Outstanding member service skills
- A significant level of trust, diplomacy, and collaboration is required.
- Effective verbal, written, and virtual communication skills
- Ability and willingness to identify and communicate observations
(opportunities, trends, member inquiry patterns, etc.) to supervisor
Job Skills
- Ability to operate a PC, keyboard, and 10-key adding machine for extended periods of time
- Experience with Office applications, online vendor websites, and email
- Ability to analyze, research, and resolve operational inquiries using available resources
Additional Requirement
Open Availability Monday – Friday, 8 am – 5 pm; monthly staff meetings held after hours (30-60 minutes)
Physical Requirements & Environmental Surroundings
The physical requirements of this position are minimal lifting, a reasonable amount of sitting and standing at a workstation and at a computer screen. Good lighting, clean environment, free on-site parking. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Travel
Travel is rarely necessary for this position and would be local, if required
Benefits
Current plans include 100% credit union paid (for employee - family plans are subsidized and available):
Anthem PPO health insurance
Dental insurance
Vision insurance
Life insurance (2 policies)
401(k) 100% match up to 6% of employee contribution
LTD
Important Information
This job description is not a complete statement of all duties and responsibilities. While not inclusive, it is written in good faith and the expectation that duties evolve and change over time and this job description will be reviewed periodically.
Classification: Full Time, Hourly
Reports To: Financial Services Supervisor
EQUAL OPPORTUNITY EMPLOYER
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) 6% Match
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Physical Setting:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Experience:
- Cash handling: 1 year (Required)
- credit union employment: 1 year (Required)
- Customer service: 2 years (Required)
Ability to Relocate:
- Lewiston, ME 04240: Relocate before starting work (Required)
Work Location: In person
