Impressions, Impressions, Impressions!
As the Front Desk Specialist at Prosthodontics Associates, you will be our “Director of First Impressions” and are responsible for preparing the front office for a remarkable patient experience. Whether on the phone or in the office, you are the first person a patient encounters and the one who leaves a great lasting impression as they depart our facility.
The right addition to our team will be punctual and reliable, bubbly and inviting, confident talking to patients on the phone or in person, and proficient using the computer. Ideal candidate will be a fast-learner, ideally with a background in dental administration who would enjoy being part of a highly regarded specialty practice; where commitment to excellence is a way of life, and a winning attitude is the mindset of choice. This is a full time position.
Responsibilities
- Greet and welcome patients as soon as they arrive at the office
- Answer, screen and forward incoming phone calls
- Provide basic and accurate information in-person and via phone/email
- Review daily schedules to ensure all diagnostic materials have been received from referring offices.
- Ensure that patients have completed all necessary paperwork prior to their appointment (i.e.: health histories, consent forms, authorizations)
- Manage in-coming emails; transfer messages to appropriate recipient, transfer dental x-rays & reports to appropriate patient record.
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
Requirements
- Responsible, Dependable and Accountable
- Works well with a Team and displays teamwork in front of patient
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite, Dentrix & Dexis preferable
- Hands-on experience with office equipment (e.g. computers, fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills; Detail orientated
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
If you feel this position is meant for you, please forward your resume. We would like to meet with you in our modern facility to discuss the position in more detail. Our patients and our team need you!
Job Type: Full-time
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
