Job Description
Seeking a friendly, detail-oriented, energetic, and self-motivated professional to join our boutique Multi Physician Cosmetic surgery practice with a full medical spa as a Patient Care Coordinator with strong interpersonal & sales skills, and an upbeat attitude to work at our Portland, Maine location. The patient care coordinator is one of the most vital roles in our office, so we need a consummate professional with a can-do attitude who wants to help us deliver excellent care while contributing to the growth of our business. The new team member will function at a high level by assisting our patients via phone, chat, email, and in person. The ideal candidate will be motivated to serve multiple functions in a team environment with a focus on patient satisfaction. Our new team member must excel in building relationships and creating lifetime partnerships with patients and thrive in a high-energy environment. We are looking for someone who will act as a brand ambassador to new and existing patients, delivering personalized customer service to each patient while consistently demonstrating a positive attitude and working as a team player.
The Patient Care Coordinator is responsible for:
- Educating patients using a consultative sales approach on our services and products, laying out a treatment plan with them that is highly customized to assist them in looking and feeling their best.
- Selling the value of our services to our patients when they visit our clinic during their consultations and treatments
- Following up with previous patients to continue to cultivate a relationship with them and renew their interest in a potential partnership with MPS.
- Creating partnerships in the community and exposing people to our Brand
- Cultivating lasting relationships with Patients where they are excited to tell everyone about MPS
- Combing through the current database to find and follow -up with under-contacted people.
- Function as primary liaison between patients, staff, and physicians.
- Attending training sessions, continuing education workshops, etc.
- Talking to patients, both new and old, by phone, email, webcam etc.
- Regular computer notation, report creation, meetings with doctors, and practice manager, and mastery of computer software programs for use as a CRM and reporting tool.
- Timely task completion and organization.
- Assist practice in updating the catalog of before/after pictures and website.
- Take an active role in promotions/office events, and community outreach.
- Coordinating treatment dates, and following up to ensure satisfaction
- Represent the practice with a professional, approachable demeanor, promoting high-value treatments confidently.
- Ability to roll up your sleeves with a can-do attitude and the willingness to do whatever it takes to help the business succeed, even if it’s outside of your job description
- Have a good working knowledge of all surgical and aesthetic procedures offered as well as medical grade product lines
- Whatever it takes within ethical bounds to achieve growth as a practice and to keep patients happy.
Job Requirements
- 2 years of experience in a similar position with demonstrated competency in performing previously mentioned skills or relatable work skills
- Excellent communication and interpersonal skills; ability to develop rapport and maintain positive relationships with a variety of personalities, patients, staff, and physicians.
- Proficient PC skills with exposure to electronic medical records systems.
- Ability to work in a very fast-paced environment
- Ability to work flexible hours typically M-F anywhere from 7am-7pm
- Must be a self-starter and highly motivated
- Preferred but not limited to the following industry experience: Esthetic, Cosmetic, Health & Wellness, Weight Loss, Hair Restoration, Plastic Surgery, Med Spa, Lasik, PR and Marketing, Fitness or related industries
- Empathy, Organization, Team Spirit, Ability to Adapt and Learn new systems, positive growth-minded attitude
A little about us:
We are a multi physician plastic surgery practice with three AAAASF certified onsite Operating Rooms, and a dynamic multi-provider medical spa. We offer a full benefits package for full time employees that includes a strong company culture, PTO, paid holidays, a matching 401k, company paid training, a variety of insurance benefits including Health, Dental and Vision coverage as well as on the job perks including complimentary services and discounts for friends/family. Our office is very fast paced, customer oriented and every day will offer learning opportunities. Our patients seek us out as we are the best, and the best is who we are looking to hire!
Job Type: Full-time
Pay: $40,000.00 - $100,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Opportunities for advancement
- Paid time off
- Paid training
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
Application Question(s):
- Are you available Monday through Friday between the hours of 7 am - 7 pm?
Work Location: In person
