Role: The Member Experience Center Represenative possion is to assist in the operations of the Member Experience Center (call center environment) usually 5-7 people, ensuring the center meets operational and service expectations, while providing the best experience possible for members and non-members.
- Represents the Member Experience Center as appropriate in its relationships with members and non-members by responding to inquires via phone, email, chat, online and mobile banking, or any other channel.
- Resolves problems, clarify issues, and escalate ore in-depth member requests to other staff.
- Maintains a high level of communication between members and branch staff.
- Assists in monitoring center activities to insure they are in compliance with established credit union policies and procedures.
- Recommends additional products and services as appropriate.
- Performs other related duties as assigned.
Performance Measurements:
1. To provide informed, professional and accurate service and support to all members and associates.
2. To meet or exceed the minimum of the established center performance goals each month.
Knowledge and Skills:
Experience – Six months to two years of similar or related experience.
Education - A high school education or GED.
Interpersonal Skills – Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
Other Skills – Must have good communication skills. Understanding of Microsoft Outlook or strong aptitude to learn. Comfort with online banking and mobile banking technology. Episys knowledge preferred, but not required.
Job Type: Full-time
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- South Portland, ME 04106: Relocate before starting work (Required)
Work Location: Hybrid remote in South Portland, ME 04106
