The University of Maine at Presque Isle is seeking to hire a YourPace Your Pace Enrollment & Academic Success Coach . The YourPace Enrollment and Academic Success Coach is responsible for providing student-centered support to undergraduate and graduate YourPace students. Our coaching model focuses on proactive outreach to our students by use of multiple communication technologies (e.g., telephone, email, Zoom) and providing resources to students when necessary. As an academic coach, you are a central point of contact for students by filtering questions, seeking the appropriate information from various departments at UMPI and the UMaine System, and relaying this information back to the student. In addition, coaches assist students in their academic journey by enrolling them into competencies throughout the session(s).

Essential Duties

The YourPace Enrollment and Academic Success Coach serves as students’ and Instructors of Record connection to the UMPI community by providing an unparalleled level of service and support to internal and external customers. This includes the following areas:

Work collaboratively with the Office of the Registrar by:

Create and/or maintain an up-to-date Degree Audit for each student.
Enroll students in courses that align with completed Degree Audits.
Ensure students are on track with their program requirements and meeting all requirements for successful completion of their degree in a timely manner.
Assure that Instructors of Record have access to accurate records (e.g., grade rosters).
Address questions about adding or changing concentration(s) or program of study.

Supporting students by:

Assisting in identifying and developing the skills, knowledge, mindsets, and behaviors that contribute to academic success, retention, and a meaningful experience.
Engaging and interacting with students by setting unique short- and long-term goals and offering strategies for academic success.
Tracking progress and outcomes using institutionally available tools (e.g., learning management system (LMS), MaineStreet).
Owning issues until they are fully resolved and keeping the student informed throughout the process.

Serving as a liaison by:

Understanding and effectively communicating academic and administrative policies to students and Instructors of Record.
Having knowledge of all available policies and resources and when to utilize them to best support students and Instructors of Record.
Working in unison with internal departments (e.g., Admissions, Advisors, Disability Services, Instructional Design and Technology) on student retention towards degree completion.
Staying current with roles and services of administrative departments (i.e., Admissions, Registrar, Bursar, Financial Aid, Student Services) to provide appropriate information and referrals for students and Instructors of Record.

Provide technology support by:

Supporting students and Instructors of Record for the learning management system (LMS) through platform support contacts.
Connecting with Instructional Designers and Technologists to share feedback for continuous improvement.
Maintaining proficiency with relevant MaineStreet and LMS functions to assist students, Instructors of Record, and campus community.

Being an advocate by:

Providing creative approaches to student retention and support.
Establishing cooperative and collaborative relationships with faculty, staff, and other internal customers.
Maintaining the YourPace student and faculty handbooks.
Advising the student admissions requirements and process. Occasionally participating in service on campus, community, and/or system committees.

The YourPace Enrollment and Academic Success Coach may be asked to perform other duties as assigned.

Knowledge, Skills, and Qualifications

Required

Bachelor’s degree and/or three to five years of experience in a professional setting, which may include:
Customer service background, sales experience
Education: admissions, tutoring, advising, or counseling
Ability to provide excellent customer service
Exceptionally strong interpersonal, oral, and written skills
Maintain confidentiality
Attention to detail
Computers and related software applications (e.g., Microsoft Office suite, Google suite) Communication technology (e.g., Zoom)

Preferred

Master’s degree
5+ years of experience in a professional or educational setting
Experience with adult learners Strong experience with University of Maine technologies – MaineStreet and educational technologies (e.g., Brightspace) in particular

Working Conditions

Office environment; Remote work is an option*; Training and other events may require travel to the University of Maine at Presque Isle

Work Schedule

Flexible schedule*; Will involve some nights and weekends

*The direct supervisor will determine if the roles and responsibilities of the position can be efficiently and successfully met exclusively online, allows for remote flexibility, or must be on location without significantly compromising teamwork, collaborations, and partnerships. Work locations and schedules will be determined during the onboarding process and periodic reviews will identify potential changes to remote work options.

All duties and specific job information can be viewed in the complete job description .

Based on the qualifications and experience of the successful applicant, the salary for this position is $43,888.00 plus a 10% employer contribution to the UMS retirement plan. Additional benefits include medical, dental, vision, and tuition waiver programs for employees and dependents. The UMS is a recipient of the Wellness Councils of America’s Well Workplace Award and offers wellness programs.

To apply for this position you must submit all required information via "Apply Now. For your application to be considered complete you must create a profile, application and upload a cover letter and resume/ CV.

Review of applications begins immediately. To ensure full consideration, materials should be submitted by August 12, 2024. Materials received after that date will be considered at the discretion of the University.

We are not able to consider applicants who require Visa sponsorship support.

Appropriate background checks are required.

Finalist candidates will be asked to provide a list of professional references.

About the University

For more than a century, the University of Maine at Presque Isle has been helping students find their path to great professional careers providing its 1,300 traditional and non-traditional students from all areas of the state, country, and world with life-changing opportunities in a caring, small-university environment.

Further information about the University of Maine at Presque Isle can be found at https://www.umpi.edu/

The university sits on 150 acres surrounded by the rolling hills and potato fields of northern Maine and the university strives to be the region’s premier learning institution while helping to stimulate cultural and economic development in Aroostook County and the State of Maine.The university serves as an educational and cultural center for the area and its facilities are utilized for lectures, programs, concerts, dance performances, exhibits, and plays that benefit the entire region.

Learn more about what Aroostook County has to offer here .

In complying with the letter and spirit of applicable laws and pursuing its own goals of diversity, the University of Maine System does not discriminate on the grounds of race, color, religion, sex, sexual orientation, transgender status, gender, gender identity or expression, ethnicity, national origin, citizenship status, familial status, ancestry, age, disability physical or mental, genetic information or veterans or military status in employment, education, and all other programs and activities. The University provides reasonable accommodations to qualified individuals with disabilities upon request. The following person has been designated to handle inquiries regarding non-discrimination policies: Director of Equal Opportunity, 5713 Chadbourne Hall, Room 412, University of Maine, Orono, ME 04469-5713, 207-581-1226. TTY 711 (Maine Relay System).

Clery Act- The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, such as the University, prepare, publish and distribute an Annual Security Report, (ASR) and provide notice of the availability of the ASR to all prospective employees. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three calendar years; and disclosures regarding the University’s current campus security policies. You may view the University’s Annual Security Report . If you have any questions, contact Safety and Security 111 Campus Center 181 Main St.Presque Isle, ME 04769 Phone: (207) 768-9580.

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YourPace Enrollment and Success Coach (REMOTE)