Viking was founded in 1997 and has grown to be the leading small ship travel company, offering destination-focused river, ocean and expedition voyages on all seven continents. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests The Thinking Person’s Cruise® in contrast to mainstream cruises.
With more than 250 awards to its name, the company currently operates a fleet of state-of-the-art ships that have received numerous accolades since their launch from industry experts and travelers alike. For the second year in a row, Viking was voted the #1 River Line and the #1 Ocean Line by Condé Nast Traveler in the publication’s 2022 Readers’ Choice Awards. Viking was also named #1 for both Rivers and Oceans by Travel + Leisure in the 2022 World’s Best Awards making it the only cruise line to reach the top of its categories in both publications in the same year.
Our major dock is in New Orleans, with other docking locations along the Mississippi. All travel expenses are covered by Viking.
Role Overview
As part of our Mississippi Administration team your job as a Guest Services Agent is to provide guests with friendly, personalized front-desk service at all times, including concierge onboard in accordance with Viking’s STAR Service Standards
· You will be reporting to the Guest Services Manager
· You will be expected to work on a 9/3 rotation (9 weeks on board and 3 weeks off on vacation). Please note that rotation lenghts vary based on staffing and operational needs onboard Viking Mississippi
Role Expectations
· Serve as the primary source of information for guests, providing concierge services, according to shift schedule
· Process onboard sales transactions and operate phone switchboard, cashless system, and safety system
· Ensure smooth operation of guest infotainment system
· Plan and execute embarkation, disembarkation, and check-in/out procedures
· Maintain daily logbook and guest manifests, handle guest complaints, and prepare guest lists and invitations
· Coordinate guest travel arrangements and assist with shore excursions while providing excellent customer service to internal and external customers
· Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform Standards
· Demonstrate outstanding flexibility: able to work at different times of the day, under pressure and always reflect a positive can-do attitude and the best image of Viking
· You will be expected to consistently arrive on time and be prepared for work
· Other tasks and responsibilities may be assigned at leaders’ discretion based on operational needs
About you
· 2+ years’ experience in the scope of the Front Office department or similar at a 5-Star hospitality and/or restaurant environment; shipboard experience is an advantage
· High school diploma required, and degree with hospitality focus preferred
· Advanced knowledge of Microsoft Word, Microsoft Excel, Outlook, PowerPoint, plus Mobile Devices, Point of Sales system (MXP database.)
· Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards
-Cruise Line experience strongly preferred
Mandatory requirements & at will employment:
· U.S. Citizen or Permanent Resident (green card) to work onboard the ship, as required by federal regulations
· Ability to satisfactorily pass a pre-employment drug test. Viking Mississippi is a drug-free and alcohol-free workplace
· Must be 21+ years old, physically fit and in good health to meet the demands of an intense shipboard role; must be able to carry heavy items and stand, kneel, and bend for prolonged periods of time
· Viking Cruises is an At-Will Employer. As such your employment with Viking is a voluntary one and is subject to termination with or without cause or notice, at any time by you or Viking. Nothing in this document or in any oral or written statement shall be interpreted to conflict with or limit the right to terminate employment at will
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Education:
- High school or equivalent (Required)
Experience:
- Guest services: 2 years (Required)
- Microsoft Word: 2 years (Required)
- Cruise ship: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Willingness to travel:
Work Location: On the road
