Our Customer & Technical Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy.
Employee Type: Contractor
Duration: 7 months
Working Hours: 40 hours per week
Location: Virtual US
Tentative Start Date: early November 2024
Schedule: Monday-Friday, 8:30am-5pm based on the time zone you are in
Successful candidates will be able to thrive in a fast-paced environment where they will navigate a variety of inquiries to provide a solution to our customers. Ability to multitask is essential as consultants will resolve customer inquiries through a variety of methods of communication and will utilize documentation and programs to ensure a solution while the customer is on the call. Our Hematology team supports troubleshooting a wide variety of products such as our ProCyte, ProCyte 1, and LaserCyte analyzers.
Start Date: We are hiring for this opening with a tentative start date in early November 2024.
Does that sound like you?
In the role of Technical Customer Support Consultant
You will instruct on the use of our in-house diagnostic analyzers
You will coordinate and assist with equipment installations and troubleshoot hardware technical problems as well as software integration issues.
What You Need to Succeed
You are experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful.
It is important to have strong computer and technical skills, with the aptitude to learn applicable software and hardware. Networking and/or software support is a plus.
You will possess superb listening and communication (verbal and written) skills are a must in order to be a successful customer support specialist. Strong interpersonal skills with the ability to establish rapport quickly are equally important qualities to have.
You possess an associate’s or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline is preferred or equivalent combination of education and experience.
The ideal candidate will be highly motivated, goal-oriented, and a strong collaborator.
You will be a master problem solver with fine attention to detail while leveraging your strong organizational skills in a multi-tasking environment
You will possess a proven track record of providing extraordinary customer service
You have the ability to learn quickly and apply skills and abilities to a variety of customer interactions
Ability to be on the phone for 8 hours a day.
Reliable and dependable attendance is an essential function of this position.
- When working from your virtual office, you are required to be available by telephone, voicemail, email, and Teams Microsoft messaging during your scheduled business hours. A high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained. You will be supplied with a laptop, docking station, monitor(s), and headset, which will need to be maintained appropriately.
Why IDEXX
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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