Sales Representative

Coffee By Design • Portland, Maine, United States • $80k / year • 1m ago

COFFEE BY DESIGN SPECIALTY COFFEE SALES REPRESENTATIVE

The Coffee By Design Specialty Coffee Sales Representatives is responsible for identifying, growing, and maintaining wholesale partners. The Sales Representative supports the vision of the wholesale sales strategy, achieving excellent sales results and meeting the outlined wholesale sales budgetary goals. The Sales Representative is a Brand Ambassador for Coffee By Design's reputation for exceptional service and products.

MISSION & VISION

MISSION To enrich lives through exceptional, ethically sourced coffee.

VISION To be a catalyst for strengthening communities, inviting conversation, and

advancing positive social change for all people and the planet through world-class,

ethically sourced coffee and groundbreaking coffee experiences.

JOB POSITION

Job Title: Specialty Coffee Sales Representative

Position reports to: Coffee By Design Owner

Works directly with: Owner, Director of Operations, Head Roaster, Production

Manager and Director of Customer Service

Hours: Full-time

Wage: $80,000 per year

Benefits:

· Aetna Comprehensive Health plan options

· Voluntary Delta Dental group dental

· 100% employer paid Short- and Long-Term Disability

· 100% employer paid employee assistance plan

· Two weeks PTO (or do we leave as generous) and paid holidays

· 401(k) with employer match

· Potential for year-end bonuses as profitability allows to management, salaried and roastery team members

· Free coffee (2 lbs. per month) and employee discounts

· Professional coffee industry development

· Free parking

· Business casual work environment

JOB DUTIES

OPERATIONS

· Obtain and retain wholesale relationships and help grow their sales

· Participate in collaborative environment, working as a small team to set goals which support the wholesale sales strategy, achieving excellent sales results and meeting agreed upon wholesale sales budgetary goals

· Help troubleshoot equipment / training issues and organize additional service

· Recommend additional products/ services based on customer needs

· Immediately report any issues, red flags or areas that need direct attention

· Manage internal requests and inquiries

· Provide answers to wholesale accounts receivable/payable questions

· Relay pertinent customer information to Roastery and Tech Team

· Maintain education on current coffee and products

· Submit weekly reports to leadership

· The ability to self-start and be proactive in providing solutions

· Multi-task and demonstrate initiative with routine tasks

· Participate in Coffee By Design community events and coffee cuppings

· Demonstrate change agility and thrive in an adaptable environment

· Sets the best example of behavior, work ethic, and work quality

· Ability to be a positive team member, help bring out the best in people and cultivate a positive work environment

· The ability to prioritize, organize and communicate effectively and professionally is required

· Promote creativity and innovation

· The drive to be part of an amazing team that's based on respect, compassion, and accountability

· Provide excellent customer service

KNOWLEDGE, SKILLS, ABILITIES

· Passion for coffee and the difference we make in how we present the result of others hard work so we and select wholesale partners enjoy and share that we

can do better to support farmers across the globe

· Proven specialty food and beverage and/or hospitality sales experience

· Excellence in communication skills with the ability to explain and educate potential customers and existing customers on all aspects of CBD's coffee, roastery and standards

· Demonstrates intellectual curiosity around all aspects of coffee and educational

training

· Strong multi-tasking, time management, and both written and verbal communication skills

· Excellence in drive and energy to build out a robust daily schedule of garnering

new wholesale customers and maintaining existing customers

· Strong organizational skills with emphasis on managing customer profiles, contact sheets, and calendars

· Ability to work under pressure and tight daily deadlines

· Display professionalism and enthusiasm for CBD in appearance, communication, and manner of interaction

· Demonstrate basic understanding of the use and maintenance on equipment such as espresso machines and brewing equipment

· Must demonstrate regular attendance by coming to work on scheduled working

days and be on time. May be required to work a variety of days and shifts to meet business needs including weekends and holidays.

· Knowledge of principles and methods for showing, promoting, and selling products or services. This includes product demonstration, sales techniques, and sales control systems.

· Ability to read, write, and speak English required

SOFTWARE/PROGRAMS (including but not exclusive)

· Excel

· Word

· Outlook

· QuickBooks

· Research and identify CRM system to implement

RESOURCES REQUIRED & PROVIDED

Sales representative will be provided with company laptop. cell phone, gas and

business credit card

Reliable personal vehicle required. Company reimbursement for mileage.

ADDITIONAL REQUIREMENTS FOR EMPLOYMENT

Physical Requirements

The Specialty Coffee Sales Representative is an "on the go" position and must be

able to be active for long periods of time.

Ability to lift to 20 lbs. of product

Schedule & Reliable Transportation

Reliable transportation is a must.

Clean driving record

All Coffee By Design team members are part of the larger Coffee By Design community and as such, attend additional trainings and meetings which may include regular management meetings, educational workshops on Coffee, leadership, and sustainable practices (finance, environmental, diversity and inclusion to name a few).

Covid 19 Protocol

Coffee By Design is committed to ensuring the health and well-being of our employees, customers, and community. We acknowledge that because of scientific rigor and perseverance, highly effective vaccines have been developed that have proven to prevent moderate to severe symptoms and reduce hospitalizations and deaths in those who have received Covid19 vaccines.

As business leaders, we encourage and support these vaccinations. As a result, we require post offer / pre-employment, proof of full COVID19 vaccination and booster with appropriate exceptions for documented medical and religious reasons. We follow current Covid-19 guidelines should a team member test positive for the virus.

Unless City or State leaders implement updated guidelines, mask wearing is at the discretion of individual team members and our customers.

This does not constitute an exhaustive list of the duties and responsibilities of the Sales Representative position but is offered as a general guideline of minimum essential expectations involved in this position.

AN EQUAL EMPLOYMENTOPPORTUNITY EMPLOYER

Qualified applicants are considered for employment without regard to race, color,

region, gender, national origin, age, mental or physical disabilities, marital status,

veteran Status, sexual orientation, gender identity and /or expression, genetic

information, or any other characteristic protected by applicable law. Al employment

decisions shall be consistent with the principles of equal opportunity employment.

Accommodations to enable all individuals to participate in the application process may

be provided upon advance request.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position's activities and requirements, the Company reserves the right to modify, add or remove duties and assign other duties as necessary. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed on this job description) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

About the Company:

Coffee By Design is a mission-driven, sustainably sourced, specialty coffee roastery and retailer based in Portland, Maine.The Maine-owned and operated company opened its doors to a single coffeehouse in 1994 and today runs a roastery and coffeehouse at 1 Diamond St, Portland, with coffeehouses on Portland’s India St. and Congress St. Many thought we would not survive, but there were those who believed we offered something special. That was the start of a 30-year journey, figuring out what it truly means to call ourselves a “community coffee company,” listening and learning all the time as we grew.

From the very beginning, our business model has been to provide the best quality coffee, educate our community about specialty coffees (and the stories behind them), and use our power as a small business to move forward initiatives that support people and the planet, improving how we all live well together—locally and worldwide.

Coffee By Design adheres to the Brundtland Report’s definition of sustainability. This report, also known as “Our Common Future,” highlights the interconnectedness of the environment, economic growth, and social equity. Since opening, we have focused on quality coffee, building genuine, long-term relationships with coffee growers and farms, fair pay, and, locally, supporting the arts and building social equity and community. The belief that you can grow a business and remain committed to ethical, sustainable practices is central to our business practices.Coffee By Design is dedicated to serving customers sustainably sourced, traceable, quality coffee, to educating its community about specialty coffee, and to using its voice to further initiatives supporting people and the planet.