In this role, you will make an impact in the following ways:
- Serve as the primary point of contact with customers by phone, email, and face-to-face interactions, developing positive relationships with key customers.
- Identify customer’s needs, gathers pertinent information, provides quotes, prepares repair plans and provides status updates to customers on repair work.
- Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
To be successful in this role you will need the following:
- Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
- Prior experience in service & repair, or warranty related field preferred.
- Excellent computer skills using multiple software platforms.
- Ability to thrive in fast-paced environment with multiple priorities.
College Graduate (Preferred)
Valid Driver’s License
HOURS AND COMPENSATION:
- Full time position (40hrs per week 8am-4:30pm Monday – Friday). Overtime possible.
- Hourly compensation based on experience plus Monthly Team Incentive bonus.
- Benefits available, including Health & Dental insurance, Health Reimbursement Account, Holiday Pay, Vacation Pay, and Retirement Plan.
- Positions are available for immediate hire.
HIRING PROCESS:
- We will accept applicants without a resume.
- Applicant will be asked to fill out application paperwork before on-site interview.
- Applicant should be able to prove their skills to the department manager during the interview. We will not ask for a demonstration so the applicant will need to be able to "talk the talk".
- References will be contacted by the department manager if they feel it is necessary.
Portland Yacht Services is a full-service Boatyard on the Portland waterfront with approximately 41 employees and over 865 years of combined experience. We provide customers with a full spectrum of services for outfitting and maintaining motor or sailing vessels. We are a continually expanding company with expertise to handle major restoration, refits and repair projects to wood and glass boats. These repairs include hull, engine, outboard, rigging, and electrical work. We are looking for qualified candidates to help us provide exceptional service to our customers, which are growing rapidly with our 2019/2020 installation of the largest Travel Lift between Portsmouth and Camden and new buildings and facilities to support their needs. www.portlandyacht.com Come join our team
Job Type: Full-time
Pay: $80,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Shift:
Work Days:
Education:
- High school or equivalent (Required)
Experience:
- Marine Service Writer: 5 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
