Location: Augusta,Maine,United States
Division of Central Services - Postal Services
Opening Date: October 16, 2024
Closing Date: October 30, 2024
Job Class Code: 0087
Grade: 12
Salary: $15.45 - $21.07/Hour
Position Number: 004601243
The State of Maine, Bureau of General Services is seeking candidates for a Postal Service Worker position located in Augusta, ME.
Description:
This is operations and personal services support work operating and maintaining a variety of postal equipment used in a production environment for the State Postal Service. Work includes transporting, sorting, classifying mail, and assessing and responding to customer service needs. Work is performed under general supervision.
Representative Tasks:
- Operates and maintains postage metering machine to affix postage to letters and packages.
- Operates UPS, FEDEX, and other private carrier postage metering systems to process State Government mail.
- Organizes letters for automated sorting and stamping to prepare mail flats and bins for processing.
- Operates delivery vehicles to meet scheduled deadlines, pick up and deliver mail, and comply with agency rules and regulations.
- Delivers and moves product and materials to other mail production sections to provide forward work to other production sections for processing.
- Transports and handles heavy goods.
- Receives, signs for, and delivers accountable mail (express, registered, certified, and insured) to maintain accountability and control.
- Collates, packs, and labels printed materials to prepare materials for delivery.
- Breaks down and sorts incoming mail to prepare mail for future sorting.
- Operates electronic mail-sorting and scanning equipment to process mail.
- Weighs parcels and letters; operates postage metering devices; and calibrates equipment to compute necessary postage and affix postage to outgoing mail.
- Monitors and inspects a wide variety of postal media to ensure products and services meet established standards.
- Responds to customer and agency complaints including delivery problems, lost, late or damaged mail to resolve issues and maintain appropriate postal services.
- Records, verifies, and corrects postage meter charge cards to ensure correct charges to appropriate account.
- Records mileage, maintains records, and reports vehicle status to provide information and keep required records.
- Organizes, records, and maintains computerized and/or manual files including Send Suite computer program to maintain current information.
- Troubleshoots Send Suite handheld tracking system to correct problems or refer to higher level employees and superiors.
- Performs routine maintenance on assigned postal equipment and vehicles to maximize equipment and vehicle availability.
- Conducts internal and external inspection of vehicle to ensure proper functionality.
- Provides information and guidance concerning postal procedures, processes, schedules, costs, and regulations to assist customers and colleagues.
- Queries for data via telephone, computer, and/or written/oral communication.
- Refers non-routine inquiries to appropriate resource.
- May lead the work and provide guidance to co-workers on a project or intermittent basis to improve worker skills and maintain flow of work.
- Demonstrates how to operate postal equipment and explains work methods and procedures to assist in the training of new employees and/or cross-training of employees from other production areas.
Knowledges, Skills & Abilities:
- Knowledge of postal service procedures and regulations.
- Knowledge of automated and manual postal equipment operations and service requirements.
- Knowledge of the principles, practices, and equipment used in postal operations.
- Knowledge of Federal and State postal rules, regulations, zip codes, and rates.
- Knowledge of private postal curriers’ rules and regulations.
- Knowledge of customer service methods and techniques.
- Knowledge of basic vehicle operations.
- Knowledge of basic computer applications.
- Knowledge of postal service processing systems.
- Knowledge of safety rules and regulations associated with processing mail.
- Ability to communicate effectively with customers.
- Ability to lift and carry heavy parcels and sacks.
- Ability to determine facts, detect errors, and resolve problems.
- Ability to follow written instructions.
- Ability to establish and maintain effective working relationships.
- Ability to recommend and provide input on procedures and work methods.
- Ability to maintain production and service delivery records.
- Ability to follow route instructions and delivery schedules.
- Ability to operate postal service equipment.
- Ability to route and schedule mail delivery.
- Ability to drive a delivery truck.
MINIMUM QUALIFICATIONS:
- Three (3) months of delivery or related driving experience with preference given to those with customer service and mailroom experience.
LICENSING/REGISTRATION/CERTIFICATION REQUIREMENTS:
- Possession of a valid Maine driver's license with a clean driving record.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
- Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
- Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
- Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value).
- Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.
