Job Summary:
Are you a finance or healthcare revenue cycle professional with a knack for problem-solving and a love for customer service? Do you thrive in fast-paced environments and enjoy connecting with a diverse group of people? If so, we want you on our team at MaineGeneral Health!
Job Description:
About the Role:
As a Customer Service Representative - Accounts Receivable, you’ll be at the forefront of resolving patient billing issues, setting up payment plans, providing price estimates, and ensuring that every patient interaction is a positive one. Your role is crucial in ensuring that our patients feel heard, supported, and satisfied with their billing experience.
What You’ll Do:
- Address patient account issues swiftly and accurately, ensuring timely resolutions.
- Dive into patient account histories and liaise with internal and external resources to get to the root of issues.
- Know when to escalate issues to ensure they’re handled by the right personnel.
- Keep meticulous notes on patient accounts, tracking issues and responses.
- Assist patients with setting up payment plans and resolving billing and collection errors.
- Engage in various account-related special projects as they arise.
What You Bring:
- Thrive in a dynamic, ever-changing environment.
- Approach every interaction with a can-do attitude, ensuring full resolution of customer issues.
- Background in finance or healthcare revenue cycle.
- Excel in a fast-paced, structured environment with high call volumes.
- Familiarity with payer websites and medical billing software is a plus.
- Solid understanding of insurance programs.
- Understanding of HIPAA guidelines.
- Outstanding verbal and written communication skills.
- Strong analytical skills and attention to detail.
- Proficient with Microsoft Office, especially Excel.
- Preferably 5+ years of extensive customer service experience.
Scheduled Weekly Hours:
40
Scheduled Work Shift:
Day (United States of America)
Job Exempt:
No
Benefits:
Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
Physical Wellness:
- We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
- Employees have access to industry-leading leave for new parents.
- A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
Emotional Wellness:
When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
Financial Wellness:
- An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
- Tuition Reimbursement is available to all employees to further develop skills and career.
- We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
- Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
- We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
Career Mobility:
Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.
Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .
