Position Summary:
This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency.
Essential Duties:
- Ability to combine amazing customer service with strong equipment repair skills
- Ability to diagnose equipment and determine parts required for repair
- Accurately and efficiently complete the repair
- Ability to repair rental equipment accurately and efficiently
- Perform blade sharpening
- Answer shop phone calls
- Ensure each customer receives amazing service which follows the Helpful CustomerService behaviors and mystery shop standards
- Attend mandatory monthly store meetings
Other responsibilities as assigned by store management.
Physical Demands:The minimum physical requirements for this position include:
- Lifting at least 7 to 15 lbs on a routine basis; lifting 20 lbs or more in many instances;
- Bending, climbing, stooping and twisting are routine; the position requires the ability to retrieve, stock, and move product as well as machinery;
- Manual dexterity; working with tools and parts, assembly of equipment;
- The ability to see and read product labels and work order instructions, dispense repair knowledge, and communicate with our customer base;
- Ability to stand and walk consistently for up to 4 hours or more at a time;
- Ability to physically handle all equipment;
- Handle and move equipment into, out of and throughout machine shop, which entails lifting and pushing.
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