If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.
.
Department of Health and Human Services (DHHS)
Public Service Manager II
Opening Date: April 8, 2026
Closing Date: April 22, 2026
Job Class Code: MA32
Grade: 32 (Confidential)
Salary: $77,896.00 - $110,073.60 per year
Position Number: 20002-4951
Location: Portland
-Limited Period Position-
This position allows for partial telework with management approval.
Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.
The Office of the Health Insurance Marketplace (OHIM), an office within the Maine Department of Health and Human Services, is seeking an experienced, mission-driven individual to oversee the strategy, delivery, compliance, and operational performance of the CoverME.gov technology platform. This is a senior-level role that combines product leadership with team management, vendor oversight, and regulatory accountability.
In addition to owning the eligibility and enrollment product vision and roadmap, this role will supervise product management staff, ensure system compliance with state and federal requirements, and hold external vendors accountable for delivering high-quality, secure, and timely solutions. This position plays a critical role in ensuring the marketplace operates effectively, securely, and in service of consumers’ healthcare needs.
Core Responsibilities:
Product Strategy & Leadership:
- Define the scope, objectives, and timelines for system projects.
- Develop and manage detailed project plans, including defining and communicating milestones and identifying dependencies across teams and functions.
- Align product priorities with policy, operational, and legislative requirements. Balance priorities across short-term needs and long-term technical investments.
- Draft and/or review project-related documentation, including change requests, business and system requirements, change logs, and status reports.
- Anticipate business needs, consumer behavior and usage volume to ensure that system projects are developed and implemented in ways that proactively avoid potential system issues.
Team Management
- Supervise and mentor Product Manager
- Provide coaching, performance management, and professional development support.
- Ensure internal and external teams work collaboratively and meet project goals, deadlines, and business objectives.
- Coordinate User Acceptance Testing (UAT), to ensure teams are prepared and systems meet business requirements before deployment.
- Ensure system plans, updates, changes and bugs are communicated in a timely manner to impacted teams.
Vendor Management:
- Serve as the primary point of contact for marketplace technology vendors.
- Represent OHIM in meetings and other communications with the vendor.
- Oversee vendor performance, ensuring deliverables are met on time, within budget, and in accordance with contract terms.
- Partner with procurement and legal teams on contract development, renewals, and amendments.
Compliance, Security and Oversight
- Oversee system security practices, audits, and risk mitigation strategies.
- Coordinate internal and external system related audits, including security and privacy.
- Work closely with security, compliance, and internal information technology teams to maintain audit readiness and documentation.
Minimum Qualifications:
A minimum of ten (10) years combination of formal education in computer science, information technology, public administration, health administration or a related field and/or professional experience in managing or overseeing complex system projects, audits, or information technology.
Required knowledge and skills include:
- Experience managing vendor relationships and overseeing vendor performance.
- Experience working in collaborative, cross-functional environments.
- Strong communication and documentation skills, with the ability to translate complexity into clarity.
- Ability to manage multiple projects with competing timelines and priorities.
Preferences will be given to candidates with the following skills or experience:
- Experience with health insurance marketplaces, benefits administration, or public sector technology.
- Familiarity with Affordable Care Act (ACA), Medicaid/CHIP and CMS regulations.
- Experience working in government technology environments.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.
Agency information:
The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.
The Maine DHHS Office of the Health Insurance Marketplace (OHIM) operates CoverME.gov, Maine’s Health Insurance Marketplace.
Application Information:
For questions about this position, please contact Lea Studholme at Lea.Studholme@maine.gov
To apply, please upload a recent resume (if available) and cover letter addressing each of the preferred skills listed in the Minimum Qualifications section.
Please submit all documents or files in PDF or Word format.
To request a paper application, please contact Lucia.Nadeau@Maine.gov
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
- Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
- Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($12,845.82 - $15,112.76 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
- Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
- Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
- Retirement Plan – The State contributes the equivalent of 18.91% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
- Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including non-birthing and adoptive parents—receive six weeks of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
.
If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.
