Join Our Team as a Service Dispatcher!
Location: Remote/Hybrid
Position Type: Full-time
Salary Range: $21-$25/hour
Schedule: Monday through Friday, 7:30 AM - 4 PM
Travel Required: Occasional travel to the office
Are you ready to make an impact? At Pristine Cleaning, we are on the lookout for an energetic and detail-oriented Service Dispatcher to join our dynamic team! If you thrive in a fast-paced environment and love coordinating schedules to ensure top-notch service delivery and relationship building then this role is perfect for you!
Why Pristine Cleaning? We are one of Maine's highest-rated cleaning service, boasting over THREE HUNDRED 5-star reviews! Our culture is built on gratitude, teamwork, and positivity, where every team member plays a crucial role in transforming our clients' lives. As a Service Dispatcher, you'll be the backbone of our operations, ensuring our amazing cleaning technicians are scheduled efficiently and our clients receive the outstanding service they deserve.
What You'll Do:
- Scheduling: Optimize technician routes for maximum efficiency while maintaining high standards of service. You'll regularly audit schedules, manage time-off requests, and ensure client needs are met seamlessly.
- Dispatch: Be the first point of contact for staff dispatch, managing daily schedules and ensuring all technicians meet their revenue goals. You’ll keep our operations running smoothly with your exceptional organizational skills.
- Client Support: Act as the primary liaison for our clients, providing exceptional customer service and maintaining client records with the utmost confidentiality. You'll handle inquiries, manage complaints, and ensure a high level of client satisfaction.
What We Offer:
- Competitive pay of $21-$25/hour based on your experience
- A positive work environment where your contributions are valued and recognized
- Opportunities for personal and professional growth within a rapidly expanding company
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Paid training
- Vision insurance
- Paid day off on your birthday
- Quarterly Incentives
- Paid Monthly Team Outings
- Paid Leadership Team Outings
What You Offer:
- Live within a 60-minute drive of our Scarborough office
- Available Monday through Friday between the hours of 7:30am-4:30pm
- High energy, personable individual with great customer service skills
- Scheduling and/or dispatching experience
- Strong computer skills, including proficiency in Google Docs, Google Sheets, and CRMs
- Strong phone administration skills and a friendly demeanor
- Superb organizational and time management abilities
- A proactive attitude, ready to tackle challenges and provide solutions
- Knowledge of the cleaning industry is a plus, but not required
Are You Ready to Shine in the role of scheduler/dispatcher/customer service representative? If you are passionate about delivering exceptional service and thrive in a collaborative, upbeat environment, we want to hear from you! Click that apply button and join our amazing team at Pristine Cleaning!
Pristine Cleaning Co. is proud to be an equal-opportunity workplace and an affirmative action employer. This is a W-2 employee position. We provide all necessary supplies and training.
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- Dispatching: 1 year (Preferred)
Ability to Commute:
- Scarborough, ME 04074 (Required)
Work Location: Hybrid remote in Scarborough, ME 04074
