We are offering a contract to hire employment opportunity for a Customer Service Representative in Portland, Maine. In this role, you will be part of a dynamic team, primarily focusing on customer service-related tasks in a professional setting.
Responsibilities:
• Respond to customer inquiries received through various channels in a timely and professional manner.
• Schedule appointments for customers as per their requests and ensure all details are accurately recorded.
• Collaborate efficiently with a small team to ensure smooth operation and high level of customer service.
• Utilize your problem-solving skills to provide innovative solutions to customer issues.
• Maintain a strong customer service approach at all times, ensuring customer satisfaction and loyalty.
• Leverage your skills in logistics coordination to streamline processes and improve customer experience.
• Keep customer records updated and accurate, and ensure all customer interactions are properly recorded.
• Monitor customer accounts regularly and take necessary actions based on account status.
• Assist in processing customer credit applications, ensuring accuracy and efficiency.
• Handle any other customer service-related tasks as required, maintaining professionalism at all times.• Proven experience in a customer service role
• Exceptional ability to handle and resolve customer service issues
• Strong communication and interpersonal skills
• Proficiency in coordinating and managing logistics
• Ability to work effectively in a fast-paced environment
• Familiarity with customer service software and CRM tools
• Excellent problem-solving skills and attention to detail
• Ability to multitask and manage time effectively
• Strong written and verbal communication skills
• High school diploma or equivalent; higher education degree preferred.
