At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.
L.L.Bean is looking for an Salesforce OMS/Service Cloud Architect to join our IS Team.
We welcome the opportunity for this role to be hybrid based at the corporate headquarters in Freeport, Maine, or to be based remotely in the following states: Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, South Carolina, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Wisconsin.
Position Purpose: Designs and implements complex computer application solutions to meet business informational needs and requirements. Provide technical leadership in broad, complex, high visibility and/or high impact projects. Evaluates and analyzes requirements to develop technical solutions to business problems within industry standard business process and best practices. Responsible for the design, development, testing, and documentation of applications based on technical configurations and specifications. Supports and troubleshoots existing applications.
Responsibilities:
Emphasis on design. Applies technical expertise in one or more highly specialized areas of application systems or a suite of Commercial off the Shelf (COTS) software packages.
Works independently and collaboratively with team; provides regular updates to leader.
Responsible for design and specifications (High Level and Micro), configuration/development, integration, testing, debugging, implementation and documentation for complex solutions.
Coordinates integration activities between multiple technical teams.
Can project the impact of technical changes (configured or developed) to the business process and people.
Works with business area customers and vendors to identify business requirements, scope, feasibility, performance, security, test strategies, and test execution.
Develops complex integration requirements and partners with the integration developer to implement.
Can perform unit, system, integration and user acceptance testing. Document results.
Applies formal methodologies when designing and implementing solutions, including the usage of software design patterns.
Manage any technical issues that arise during development/configuration, testing and implementation.
Coordinate environment set-up (including: code releases, data loads, asset load, etc)
Participates in project planning and development and assumes responsibility for project scope including guidance of others. Provides options for and estimates of possible solutions
Estimates and tracks time required to complete work, for project budgeting and financial tracking.
Participates in or may lead the selection, implementation and integration of packaged software.
Exerts technical leadership within team and provides technical leadership on complex projects and baseline support.
May have duties instructing, directing and validating the work of other technical teams.
Participates in the identification & development of new shop standards consistent with L. L. Bean's Enterprise Referential Architecture.
Conducts and participates in reviews of solution designs, configurations and code.
Partners with technical and business team members to maintain system documentation, knowledge base and frequently asked questions.
Stays current on industry trends and software roadmaps to feed L.L. Bean planning.
Acts as technical liaison to software vendors.
Partners with the business on effective end user adoption and use of system / function.
Reviews training strategy, materials and Standard Operating Procedures.
Partners with technical partners to ensure Service Levels are met.
Responsible for 24x7 research and resolution of production system problems.
On call – provides day time and after hours on call support.
Ensures designs and solutions take performance into consideration.
Ensures the team adheres to security standards in support of PCI compliance.
Ensures the team adheres to development standards and best coding practices.
Participates in the recruitment of team members both employees and contractors.
Build trusted relationships and regularly provides mentorship to technicians at all levels.
Sought after resource by project teams and IS teams.
May manage assigned personnel
Establish performance objectives, assign/direct work, monitor progress and appraise performance.
Develop employees in job-related skills through work assignments, direct training and development plans, and provide regular feedback, both positive and developmental.
Recommend and administer wages and salaries of direct reports.
Communicate company policies and procedures and resolve routine personnel problems in accordance with them.
Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.
Education Level: 4-Year Bachelors Degree
Years of Experience: 7+
Skills and Qualifications:
Leadership and Communication
Commands respect and credibility within their team, IS and the business
Is influential at multiple levels within LL Bean and with vendors.
Can effectively communicate with all levels of the business and IT from end-users and developers to managers.
Highly collaborative. Effectively works with business and IS people in the adoption, utilization and support of software.
Expert level English language skills and comprehension
Strategic
Sees the big picture, effectively anticipates future possibilities.
Understands the Company’s and Business Unit’s competitive strategies, marketplace and opportunities.
Innovation
Flexibility
Works within tight technical and business constraints.
Excellent skills at evaluating new solutions within the context of an existing solution. Recognizes and promotes the need for refactoring when appropriate.
Knowledge/Technology
Requirements definition
Significant Systems Analysis and Design, Program Analysis and Design, Problem solving skills, and Development/Configuration skills.
Considered an expert at configuring multiple COTS software packages.
Strong understanding of data flows, integration points and source system data.
System Integration Skills: Installation, deployment, customization and integration.
Familiar and/or experienced in PERL, MQ Series, EI, Java, JavaScript, Linux, SQL, XML, Webservices, relational databases, Data Warehouse/Data Mart, BI, Caching solutions, API, C, struts, Websphere Application Server, DB2, Oracle, SQL Server, Eclipse, RAD
Source Code Control and Issue tracking
Experienced with Testing at all levels (unit, integration, system, performance), Testing tools (including automated Testing) and Debugging Tools
Familiar with Systems Development Life Cycles and Methodologies
Requires significant knowledge of L. L. Bean information systems and application technology foundations beyond functional domain.
Significant understanding of suite of COTS software packages and/or technologies to add value to business adoption / utilization.
Possesses expert level functional knowledge of businesses supported and knowledge beyond functional domain.
If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.
If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.
