Patient Service Representative
Location: Portland, Maine | Schedule: Full-Time | Model: Hybrid
Pay Range: $24.39/hour to $26.65/hour (commensurate with education, skills, and experience)
About Portland Gastroenterology Center
Portland Gastroenterology Center (PGC) is one of Maine's leading private gastroenterology practices, dedicated to providing compassionate, high-quality digestive health care. Every member of our team plays a role in delivering an exceptional experience for our patients, and that starts with the very first phone call.
The Role
The Patient Service Representative (PSR) is often the first voice a patient hears when they reach out to PGC. Working from our Contact Center, you will handle inbound and outbound calls to help patients connect with the care they need -- scheduling appointments, coordinating follow-up, and communicating across our clinical and surgical departments. This is a hybrid position reporting to the Patient and Provider Experience Manager.
If you are a strong communicator who genuinely enjoys helping people and can stay organized in a high-volume environment, this role is a great fit.
What You'll Do
- Field inbound calls and place outbound calls to connect new and existing patients with PGC care
- Schedule patients for clinic visits, procedures, and follow-up consultations at PGC and external locations
- Provide follow-up communication to patients and providers via phone, letter, and fax
- Meet performance goals established by the Patient and Provider Experience Manager
- Follow all Contact Center policies and procedures
- Assist with special projects and other duties as assigned
What We're Looking For
- High School Diploma or GED required; Bachelor's degree preferred
- Two or more years of related experience required; equivalent combinations of education and experience will be considered
- Previous experience in a medical or healthcare setting strongly preferred
- Previous customer service experience strongly preferred
- Clear, professional, and compassionate communicator -- comfortable on the phone with patients of all backgrounds
- Organized and able to manage a high volume of calls and tasks without losing focus
- Comfortable working independently in a hybrid environment
- Proficient with computers; ability to learn scheduling and EMR systems quickly
- Discreet and dependable when handling confidential patient information
Why PGC?
- Be the first point of contact for patients seeking care at one of Maine's most respected gastroenterology practices
- Hybrid schedule offering flexibility alongside a collaborative, supportive team
- Stable, privately owned practice with a values-driven culture
- Competitive compensation and benefits
If you are a people person with a passion for helping patients navigate their care, we want to hear from you.
Apply today and join the PGC team.
Portland Gastroenterology Center is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Pay: $24.39 - $26.65 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Pet insurance
- Profit sharing
- Referral program
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Portland, ME 04101 (Required)
Work Location: Hybrid remote in Portland, ME 04101
