We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
As an Intake Associate for our Long-Term Care business, you will be responsible for the entry of patient demographics, the entry of patient coverage, and possible research for insurance coverage to complete the relevant pharmacy profiles. You will work directly with nursing facility staff, pharmacy staff, and insurance companies to ensure timely admission of the patient.
Additional key responsibilities include:
-
Making outbound calls to obtain patient information as needed.
-
Researching and obtaining patient billing information.
-
Managing multiple queues to keep current on various admissions.
-
Clearing workflow in a timely manner, in order to meet productivity criteria.
-
Following applicable government regulations (i.e. HIPAA).
-
Performing other duties as assigned.
Required Qualifications
-
1 year of experience in customer service and/or health care, specifically requiring the use of a computer, including beginner-to-moderate familiarity with Microsoft Office Applications.
-
Must be willing to work Monday-Friday from 3:00pm-11:30pm Eastern Standard Times, as well as rotating weekends and holidays.
Preferred Qualifications
-
Previous experience in a Long-Term Care and/or pharmacy environment.
-
Strong customer service orientation, with the ability to interact professionally and empathetically with patients, nursing facility staff, pharmacy teams, and insurance providers.
-
Clear verbal and written communication skills, including comfort making outbound calls to obtain sensitive information accurately and efficiently.
-
Attention to detail, especially when entering patient demographics, insurance coverage, and billing information into pharmacy systems.
-
Time management and prioritization skills, with the ability to manage multiple admission queues and meet productivity expectations in a fast‑paced environment.
-
Problem‑solving and research skills to investigate missing, incomplete, or unclear patient and insurance information.
-
Ability to work independently while remaining a collaborative team member, coordinating effectively with cross‑functional partners.
-
Adaptability and resilience, including the ability to shift priorities, handle workflow changes, and work evening shifts, weekends, and holidays as required.
-
Discretion and professionalism, with a strong understanding of confidentiality and compliance requirements such as HIPAA (Health Insurance Portability and Accountability Act).
Education
-
High school diploma or GED.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $34.15
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 04/09/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
